Customer Service Issues: Difficulties with the calibration of the ORP-1-3-3088 probe.

Client:
Hello

Technical Advisor:
Hello

Client:
I ordered the ORP-1-3-3088 probe from you and tried to calibrate the device, but it is not possible. You have already sent me 3 probes and none of them can be calibrated. I have also ordered new buffer solution with 470mV from you and it still doesn't work.

Technical Advisor:
Sometimes it happens, we will replace it for you.

Client:
Yes, but you have already sent me 3 pieces. Could it be that they are all defective?

Technical Advisor:
I will look into the situation and write you an email. Please provide your name.

Client:
Martin Martini

Technical Advisor:
I will write you within an hour.

Client:
OK