1. ph-redox-pool.com

Terms of Sales

1. General

The company Ivana Gottvaldová-probe-ph-redox-piscine.fr , registered in the České Budějovice Trade and Companies Register under number 76597709, with registered office at Dobrovodská 32/21 - 370 06 České Budějovice-Czech Republic (em @ il: sales @sonde-ph-redox-p Piscine.fr), telephone: +420 602 429 381, intra-community VAT number: CZ7353281221 , Siret / IČO number 76597709 , operates the website www.sonde-ph-redox- Piscine.fr, online sales site for swimming pool equipment and accessories and offers its products through various electronic marketplaces. The consumer declares to have obtained from the company Ivana Gottvaldová-probe-ph-redox-piscine.fr , all the necessary information on the site www.sonde-ph-redox-p Piscine.fr . Any order for a product on the site www.sonde-ph-redox-pygiène.fr implies consultation and acceptance of these general conditions. The consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, but results from his sole ordering. The agreement of the consumer concerning the present general conditions of sale intervenes at the time of the order, no order is possible without this agreement. The consumer has the option of saving or editing these general conditions by using the standard functions of his browser or computer. As a consumer, he has specific rights which would be called into question in the event that the products acquired within the framework of the site www.sonde-ph-redox-p Piscine.fr would in reality have a connection with his professional activity. All the information accessible on the site www.sonde-ph-redox-pygiène.fr is presented in French. The consumer declares to have full legal capacity allowing him to engage under these general conditions.

Hosting : OVH - 140, quai du Sartel 59100 Roubaix, France.

Last updated date: 12.06.2020

2- Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned for exchange or refund.
All complaints, requests for exchange or refund must be made within 30 days of delivery.

Art. L.211-4 of the Consumer Code:

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

Art. L.211-5 of the Consumer Code:

To be in conformity with the contract, the good must:

1 ° Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Art. 1641 of the Civil Code:

The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.

Art. 1646 1st par. of the Civil Code:

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.


The products must be returned to us in the state in which they were received with all the elements (accessories, packaging, instructions, etc.). In the event of a return due to non-compliance, any shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of supporting documents, within the limit of the price of the Colissimo shipment in effect on the site www.colissimo.fr on the date of shipment.
The provisions of this Article do not prevent the buyer from benefiting from the right of withdrawal provided for in Article 9.

The contractual guarantee of all our items is a manufacturer or importer guarantee. The guarantee varies depending on the item. It is indicated in the description of the products during the transaction. The warranty does not cover the replacement of consumables, abnormal or non-compliant use of the products (always consult the user manual provided), breakdowns related to accessories (power cable, etc.), faults and consequences. due to a repairer not approved by the seller, defects and consequences due to use not in accordance with the use for which the product is intended. The guarantee is not guaranteed when the conditions of storage, installation, use and normal maintenance are not respected. The company Ivana Gottvaldová-probe-ph-redox-piscine.fr is bound by the guarantee of conformity of the products under the conditions set out in Articles L. 211-4 and following of the Consumer Code. In the event of a lack of conformity, Ivana Gottvaldová-probe-ph-redox-piscine.fr will endeavor to have the good repaired or replaced. If replacement or repair is impossible, the consumer may return the good and have the price refunded or keep the good and be reimbursed for part of the price. The company Ivana Gottvaldová-probe-ph-redox-piscine.fr is bound by the guarantee against hidden defects of goods under the conditions provided for by articles 1641 and following of the Civil Code. In the event of hidden defects, the consumer will have the choice to return the good and have the price returned or to keep the good and have part of the price returned. The consumer is expressly informed that Ivana Gottvaldová-probe-ph-redox-piscine.fr is not the producer of the products presented within the framework of the online sales space, within the meaning of article 1386-1 of Civil Code. Consequently, in the event of damage caused to a person or to a good by a defect of the product, the responsibility of the producer or the manufacturer of this product could be sought by the consumer, on the basis of the information appearing on the packaging of the product. . In the event that Ivana Gottvaldová-probe-ph-redox-piscine.fr as a professional seller is held liable for damage resulting from a product within the meaning of article 1386-6 of the Civil Code, Ivana Gottvaldová -sonde-ph-redox-p Piscine.fr reserves the right to call the producer or the manufacturer in guarantee of this product.

Return shipping costs as part of a warranty claim remain the sole responsibility of the purchaser. No material loan is made for the repair or replacement of defective material.

3- Price

The prices relating to the ordering of the products are indicated on the website and the virtual order form ("basket"). The prices are displayed in euros, in amount inclusive of all taxes (VAT and other taxes applicable on the day of the order), excluding any processing and shipping costs and are only valid for the period indicated on the online store. All orders, whatever their origin, are payable in euros. The prices are indicated in free shipping unless otherwise indicated on the site. Ivana Gottvaldová-probe-ph-redox-piscine.fr , when confirming the consumer's order, will indicate the total amount of the order (price including VAT + possible shipping costs) in euros.
Product prices do not include internet access costs which remain the responsibility of the consumer.

In the event of an order to a destination other than mainland France, the buyer is the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes are then likely to be payable. These rights and sums are not the responsibility of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr . They remain the responsibility of the buyer and are his sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of the country of destination. We advise you to inquire about these aspects with the local authorities.

The company Ivana Gottvaldová-probe-ph-redox-piscine.fr reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability of the product (s) ordered.
The products remain the property of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr until full payment of the price.

4- Rules

Payment is made by credit card (by phone or on a secure website), through the secure payment site Paypal, by bank transfer, by bank or postal check denominated in euros from a bank domiciled in mainland France. . For other means of payment, please consult us. The check is cashed as soon as it is received.

5- Description of the products

All of our products are described as truthfully and as completely as possible. Any transaction not contested upon receipt and within the legal withdrawal period cannot give rise to a complaint, except within the framework of the guarantee.

6- Availability

The products are offered as long as they are visible on the site with the mention "in stock" and within the limits of available stocks.

As the products are sold through different channels (online sales site, marketplaces, etc.), it may happen that the availability of a product is not updated in real time on the site, for technical reasons.

For products not stocked by Ivana Gottvaldová-probe-ph-redox-piscine.fr, the offers are valid subject to availability from our suppliers. In this case, the displayed availability is based on the state of knowledge of the availability of products from our various suppliers.
In case of unavailability of one or more product (s) after placing an order, the buyer will be informed by e-mail as soon as possible. The order will be automatically canceled and any payment made will be refunded as soon as possible.

7. Transport and delivery

The products are delivered to the delivery address you indicated during the ordering process, within the time period indicated on the order validation page.

In the event of a shipping delay, an e-mail will be sent to inform the buyer of a possible consequence on the delivery time which has been indicated.

In accordance with legal provisions, in the event of late delivery, the buyer has the option of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime the buyer receives the product, Ivana Gottvaldová-probe-ph-redox-piscine.fr will reimburse it and pay the shipping costs under the conditions of article L 138-3 of the Consumer Code.

In the event of delivery by a carrier, the company Ivana Gottvaldová-probe-ph-redox-piscine.fr cannot be held responsible for late delivery linked exclusively to unavailability of the customer after several appointment proposals.

All reception must be carried out in the presence of the delivery person and must be systematically checked in its content before signing the delivery slip. You must indicate on the delivery note and in the form of detailed handwritten reservations accompanied by your signature, any anomaly concerning the delivery. You must also confirm the reservations by registered letter with acknowledgment of receipt to the carrier no later than two working days following receipt of the package and send a copy of the letter to Ivana Gottvaldová-probe-ph-redox-piscine.fr - Dobrovodská 32 / 21- 370 06 České Budějovice-Czech Republic. If the products need to be returned, they must be returned within fourteen days of delivery. It is imperative to contact Ivana Gottvaldová-probe-ph-redox-piscine.fr beforehand (by email or by phone) to open a file and communicate the number of the return file as well as the sending address, this may vary depending on the product concerned. Any complaint made after this deadline cannot be accepted. In addition, the return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.) without the slightest trace of use. If it is impossible to return the product in its original condition, the consumer must indicate this on the delivery slip, contact Ivana Gottvaldová-probe-ph-redox-piscine.fr as soon as possible for validate this return and its terms. In the event of a problem, indicate the reason on the delivery slip (mandatory) and contact us as soon as possible. If there is no delivery slip, refuse it and contact us. In the event of late delivery, we accept no liability.

All reception must be carried out in the presence of the delivery person and must be systematically checked in its content before signing and validating the delivery slip.

You must indicate on the delivery note in writing, in detail and accompanied by your signature any anomaly concerning the delivery.

You must also confirm the reservations to the carrier no later than two working days following receipt of the package and send a copy of the letter to Ivana Gottvaldová-probe-ph-redox-piscine.fr .

The costs of returning goods are the responsibility of the purchaser.

The delivery time indications are applicable on working days.

The delivery costs indicated are for mainland France (excluding Corsica, French overseas departments and territories and abroad). The products with the mention 'free shipping costs' do not concern Corsica, the French overseas departments and territories and abroad).

The delivery of bulky items is made at the bottom of your building, or in front of the gate of your house unless otherwise indicated on the invoice.

8- Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, the buyer has a withdrawal period of 14 calendar days from receipt of the products to exercise his right of withdrawal without having to justify reasons or to pay a penalty.
Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, the buyer's responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs remain the responsibility of the buyer.

In the event of exercise of the right of withdrawal, the company Ivana Gottvaldová-probe-ph-redox-piscine.fr will reimburse the sums paid, within 14 days of notification of the buyer's request (subject to to have received the compliant product in the meantime) and via the same means of payment as that used when ordering.

To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration, before the expiry of the period, you can use our online withdrawal form for this.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

- The provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized. This concerns in particular all custom-made items (liners, tarpaulins, blankets, shelters, etc.). These tailor-made items cannot be returned or exchanged.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items.
- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
- Transactions concluded during a public auction.
- The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.

The return address may vary by product. The company Ivana Gottvaldová-probe-ph-redox-piscine.fr will endeavor to communicate as soon as possible the instructions relating to the said return (sending address, etc.). The return of the equipment must be made in the original packaging with a copy of the invoice. The cost of transporting the returned material remains the responsibility of the buyer. If Ivana Gottvaldová-probe-ph-redox-piscine.fr must take care of said return, a return transport flat rate will be applied and deducted from the amount of the refund.

9- applicable law

This agreement is subject to French law. This is the case for the substantive rules as for the rules of form. The language of this contract is French.

These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

10- Deadlines

The execution times correspond to the average times and the order processing and delivery times.
The products are delivered to the address indicated by the consumer on the order form, within a maximum period of 30 days unless otherwise indicated on the invoice.

11- Retention of title clause

The products remain the property of Ivana Gottvaldová-probe-ph-redox-piscine.fr until full receipt of the price by our company. Until this date, the delivered material is considered consigned and the buyer bears the risk of damage that this material may suffer or cause for any reason whatsoever. Notwithstanding, any clause to the contrary, in the event of non-compliance by the consumer with one of the payment deadlines, Ivana Gottvaldová-probe-ph-redox-piscine.fr without prejudice to her other rights, may obtain, by registered letter, the return equipment at the expense of the consumer until fulfillment by the latter of all commitments.

12- Responsibility

The products offered comply with the French legislation in force and the standards applicable on French territory. The photographs illustrating the products sold are not contractual.

The responsibility of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is the buyer's responsibility to check with the local authorities the possibilities of importing or using the products or services he intends to order.

In addition, the company Ivana Gottvaldová-probe-ph-redox-piscine.fr cannot be held responsible for damage resulting from improper use of the product purchased.

Ivana Gottvaldová-probe-ph-redox-piscine.fr cannot be held responsible for non-performance of the contract in the event of force majeure, disruption or total or partial strike, in particular postal services or means of transport and / or communication, flood or fire.

The total or partial inability to use the products in particular due to incompatibility of equipment cannot give rise to any compensation or reimbursement or questioning of the responsibility of Ivana Gottvaldová-probe-ph-redox-piscine.fr .

Finally, the responsibility of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr can not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

13- Personal information

Ivana Gottvaldová-probe-ph-redox-piscine.fr undertakes not to disclose to third parties the information you provide to us. These are confidential. Consequently, in accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose your personal data.
The information requested from the consumer is necessary to process his order. In the absence of information, Ivana Gottvaldová-probe-ph-redox-piscine.fr will not be able to place an order.

14- Order

The consumer chooses the products presented on the site www.sonde-ph-redox-pygiène.fr on the day of the order. The consumer acknowledges having read the nature, destination and terms of use of the product available on the website and having requested or obtained the necessary and / or additional information to place his order in full knowledge of the facts. The consumer is solely responsible for his choice of products and their suitability for his needs, so that the responsibility of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr can not be sought in this regard. The order is deemed to have been accepted by the consumer at the end of the order.

15- Order taking

The ordering procedure includes the following steps:
step 1: research and choice of the product,
step 2: checking the details of the order, its total price and correcting any errors,
step 3: order confirmation,
step 4: providing the contact details of the consumer,
step 5: consultation and acceptance of the general conditions of sale,
step 6: payment of the order.

16- Intellectual property

All the elements of the site www.sonde-ph-redox-pygiène.fr are and remain the intellectual and exclusive property of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr . No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the company Ivana Gottvaldová-probe-ph-redox-piscine.fr .

16-1 Articles and Trademarks

Our articles are new, adaptable and of original quality, in accordance with the European legislation in force and the standards applicable in Europe.

The brands used on this website are the property of the manufacturers, the brands are used exclusively for the purpose of indicating the model for which each part is intended, in accordance with European legislation: EC Regulation n ° 1400/2002

All trademarks, logos and references are used for information only and remain the exclusive property of their respective owners.

All our consumables are compatible, the quoted brands remain the property of their manufacturers and are used for the sole purpose of facilitating the identification of the products.
All trademarks, logos and references are used for information only and remain the exclusive property of their respective owners.

17. Best Price Guarantee

The "Best Price Guarantee" offer allows consumers to benefit from the lowest market price that they themselves have identified and to receive an additional item as a reward in addition to their order and free of charge. To benefit from this offer, the consumer must communicate tangible elements regarding the competing offer. These must allow a precise comparison of the offers, taking into consideration all its components (in particular and in a non-exhaustive way: product and accessories, price, terms of payment and delivery, guarantee, etc.).
In the event that Ivana Gottvaldová-probe-ph-redox-piscine.fr's economic conditions (product cost) do not allow it to offer the same product under similar conditions without infringing French legislation on sales to loss, Ivana Gottvaldová-probe-ph-redox-piscine.fr reserves the right not to respond to the consumer's request, by justifying its position.

"BEST PRICE GUARANTEED" CONDITIONS :
Our "Best Price Guarantee" can only apply to the following conditions:
- strictly identical item (brand, model, technical characteristics, etc.)
- similar additional conditions (in a non-exhaustive way: warranty period, delivery conditions, availability / delivery time. The price comparison includes in particular the shipping costs or any other additional costs (ecotax, etc ...) applied by each of the parties (Ivana Gottvaldová-probe-ph-redox-piscine.fr and the competitor) if applicable.
- Item offered by a professional French seller, subject to the Value Added Tax in force

18. Personal data

Under the Data Protection Act of January 6, 1978 and European Regulation No. 079/2016 of April 27, 2016 on the protection of individuals with regard to the processing of personal data personal data and the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation):

Responsible for processing personal data:

Ivana Gottvaldová-ph-probe-redox-piscine.fr

Dobrovodska 32/21

370 06 České Budějovice-Czech Republic

Email: sales@sonde-ph-redox-pygiène.fr
Phone: +420 602 429 381


1. The personal data collected on this site are used:

at. For the purpose of processing orders including delivery, invoicing and commercial relations more generally. All customers must identify themselves before ordering and complete a form concerning the mandatory information such as title, surname, first name, postal address, e-mail address and telephone number. This information is strictly confidential and only intended for the company Ivana Gottvaldová-probe-ph-redox-piscine.fr.

b. For information purposes of commercial activities (newsletter, promotions) on the legal basis of express consent within the limits set by law.

vs. Said data is also likely to be used within the framework of our legal and / or regulatory obligations.

2. The retention period for personal data

Personal data is kept indefinitely unless expressly requested otherwise.

3. Access to personal data

In accordance with the provisions of article 27 of the Data Protection Act of January 6, 1978, the Customer has the right to access, modify, rectify or delete his data collected by simply contacting the Seller at the following address: sales@sonde-ph-redox-pygiène.fr

4. Other recipients (or additional recipients) of personal data: service providers

Personal data is, where applicable, intended for providers of means of payment and / or payment security and delivery providers.