Frequently Asked Questions

Hello, for the Bayrol Pool Manager, you will need a pH probe and a Redox probe. These probes are not interchangeable and are specific to their function.

Yes, for the Aqua Isipool L3 Igedis model, the appropriate pH probe measures 8 cm of glass part. You can find it here: pH Probe for Isipool PH 80mm.

Hello, if you need to replace the probe of your Hayward Rx Socket salinity controller, the appropriate Redox probe is available here and deliverable in 4 days.

We offer ORP probes with gold tips compatible with Avady and Hayward systems. You can find them here: Redox Probe for Hydrolife.

Hello, for the Davey Redox MC12ORP system, the appropriate ORP probe is available here: Redox Probe for Chlorine Potential.

We do not have a probe for the EasyCare system. However, you can send us a photo of the probe for verification.

If you are looking for a Redox probe for a 2021 Hayward system, the suitable probe with BNC connector is available here: Redox Probe for EZ-Chem Redox.

The ACL probe for Zodiac Tri Pro electrolysers prior to 2014 is available here: Redox Probe for Zodiac Tri Pro, delivered with a cable.

You can find the pH probe for Aquarite here and the redox (ORP) probe here.

Hello, you can find the probes and buffer solutions for your Avady Propilot Duo controller here for the pH probe, here for the redox probe, and the calibration kits here for pH 4 and pH 7, as well as the buffer calibration solution here for 465 mV.

We offer a wintering solution for the preservation of your pH and redox probes available here.

For your SEKO POOL BASIC EVO regulator, we recommend this pH probe available here.

Yes, the probe is compatible with the Zodiac Tri Pro regulator. You can view the image for comparison here.

Hello, yes because they have a screw cap.

Hello, yes, it works on this model.

4 days.

Hello, [insert follow-up procedure or specific response to the situation].

Hello, yes, it is compatible. Does your current probe look like the one on the right in the image?

Hello, it is used to replace the probe during wintering or during calibration.

Good evening, for the pH [link to the product], for the redox [link to the product].

Hello, a pH or redox probe? For pH [link to product], for redox [link to product].

The minimum amount to place an order is €53.

The probe compatible with your Zodiac Gen PH controller can be found here: PH Probe for Gen PH.

Hello, the probe compatible with your Seko Dynamic Ph controller is available here. Do not hesitate to place an order and we remain at your disposal for any other questions. Have a nice day!

Hello, for the installation of your probe, please consult our compatibility guide here: Compatibility of long probes and short probes. I think you have case 1.

Hello, the probe you are looking for is available here: pH Probe compatible with HANNA HI2910. It is compatible with your system.

No, it's a compatible one.

Yes, the cap provided with the calibration kit is compatible with the Hayward pH probe. For calibration, rinse the probe and immerse it in the standard solution. The cap is used to replace the probe during winterisation and calibration.

To confirm compatibility with your PH Perfect Zodiac, please send us a photo of your current probe without dismantling it. We will check this for you.

Yes, the probe is compatible with Limpido XC devices. Please send us a photo of your current probe for confirmation.

Hello, the probe referenced PH-1-3-0115 is not to be screwed. To check compatibility with your device, please send us a photo of your current probe. Yes, it needs to be calibrated.

Yes, both probe models are compatible with your Avady Star pH controller. The difference between the two is mainly the length of the probe.

Hello,
No, sorry. We do not have Zodiac probe holders for the new TRI probes.

If you have the new probe, a photo of your current probe can help us assist you. Please do not disassemble it to take a photo.

The standard delivery time is 4 working days.

We recommend this PH7 & PH10 Calibration and Wintering Kit for the maintenance of your electrode.

All our products are guaranteed compatible or your money back. More information here: Our guarantee.

this: Compatible or refunded.

Shipping is free for orders over €54. For lower amounts, shipping fees apply.

Hello, are you looking for a pH probe or a redox probe for your Orphéo 2 system?

We offer calibration solutions for pH and salinity. For pH, you can find the pH 7 calibration solution here: pH 7 Calibration Solution.

It is advised as it depends on the probe and also on the regulator.

Yes, your regulator is compatible. If you want, send me a photo of your probe (no need to disassemble it), I will double-check.

To be screwed in, but it can also be mounted in a cable gland.

The probe compatible with the Pool Technologie regulator for a 7/10 calibration is available here.

Yes, the Redox probe is compatible with the Klereo compact+ M9. You can view our warranty policy here: Compatible or refunded warranty.

Hello,
We have several probe models compatible with the Zodiac TRI PH device. To ensure you choose the right probe, please check our selection here: Zodiac Probes.

Yes, the XP00 pH regulation probe is compatible with a Bright pH regulator from Pool Technologie. You do not need to choose another model.

Hello, the pH probe corresponding to reference 00.043.020 for the PURE brand is available here: pH Probe for PH Pure.

Hello, the probe is guaranteed for 1 year, and 82% have a lifespan of more than 3 years. The delivery time is 4 working days.

The warranty is 1 year and the delivery time is 4 working days.

Hello, you can pay by card. Click on order and continue the process, at payment you will be able to choose to pay by bank card.

Yes, because it is in a bottle with a screw cap. Make sure to rinse the probe in water each time.

Yes, the 3rd bottle is used to store the probe during the winter. The long green cap is used to plug the hole in the circuit when the probe is removed.

No, not necessarily. Generally, you should first read the manual of your device.

The procedure for calibrating the redox probe should be written in the manual. If you need assistance, please provide us with your email.

Hello,
For the calibration of the RedOX Probe for AQR-FLO ADVANCE 22, you can use the 475mV buffer calibration solution available here: 475mV Buffer Calibration Solution.

Hello, how can we assist you today?

Hello, to find out about current discounts, please visit our promotions page or sign up for our newsletter to receive special offers.

Hello,
It seems that you have already completed the initial troubleshooting steps by recalibrating your pH probe. If the problem persists, it could indicate a fault with the probe or the measuring device. We advise you to check the probe and its connections or contact our after-sales service for further assistance.

To establish contact with our customer service, please follow the instructions on our contact page.

Yes, the winterising kit Reference PS-1650 is compatible with the AVADY Prim pH probe. You can place your order with confidence.

There is an impedance difference between the two models. To check if they are equipped with the pinned tip, please send a photo of your current probe without disassembling it.

The parcel was dispatched on 5/3. The tracking is not yet updated but should appear within 48 hours. You can track your parcel here: Track Parcel.

Hello, we will check the status of your order and will inform you by email within the hour. Sometimes tracking updates are delayed.

Thank you for letting us know. We will look into this and send you the tracking link within an hour at most.

Hello, I think you should receive it today or Friday. You can track your shipment here: Track your parcel.

Hello, you can find the compatible probe here.

Hello, one moment please. You can track your parcel using the following link: Parcel Tracking. The statuses are not always up to date, but based on our experience, you should receive it on Wednesday or Thursday.

Your order is being delivered. You can track the parcel via PostNL. There seems to be a delay, but we are requesting additional information for you.

If the tracking number does not work, please contact us with your order number so that we can provide you with an update on the delivery day.

Bonjour, je vous enverrai un e-mail avec les détails de votre livraison demain. Veuillez contrôler votre livraison pour vous assurer de recevoir vos articles. Merci pour votre patience.

We will check the status of your order and inform you of the reasons for the delay. Please wait.

Hello, we will check the tracking number and send you the correct information by email within the hour. You can also track your shipment via La Poste here.

The standard delivery time is 4 working days. For more information on delivery, please consult our delivery page.

You can find the compatible probe for the Pooleasy PH model by Avady here: Pooleasy PH Probe.

Hello, I will find the manual for the Bering PH and send it to you. Please provide your email to receive the instructions.

Hello. Yes, but we also have the 468 mV available here.

HD is home delivery, and PP is pick-up point.

Hello, the delivery time is 4 working days.

Yes, we deliver to Switzerland via FedEx. For more information on delivery, please feel free to contact us.

I am not in the office at the moment, I will send you an email this evening or tomorrow morning with the tracking link.

Hello, we have a special cardboard box to ensure that the probes are delivered safely and protected during transport.

Hello,
We are sorry to hear that your Redox probe is no longer working. We will proceed with the replacement of the probe. A confirmation email will be sent to you with the details of the replacement.

Hello, we do not have Chronopost, only FEDEX 2-day, but it will be Thursday, it is too late today.

Hello, I cannot see the status of your order here, but I will send you an email tomorrow morning to inform you.

Hello, the standard delivery time for orders placed on our e-shop is 4 working days.

Hello,
Delivery usually takes 4 working days.

We offer several delivery options: standard, express, and collection point. The timescales and costs vary depending on the chosen option. Please consult our delivery options page for more details.

Delivery times vary depending on the destination. Please check our delivery page for more details.

Delivery times vary depending on the destination and the chosen delivery method. You can consult our delivery page for more details.

Delivery times vary depending on the destination and the chosen delivery method. Please consult our delivery page for more details.

We offer several delivery options: standard, express, and in-store pickup. For more details, click here.

Delivery times vary depending on the destination and the chosen delivery method. Please consult our delivery page for more details.

Delivery times vary depending on the chosen option: standard (3-5 working days) or express (1-2 working days). Details here.

Delivery times vary depending on the destination and the chosen delivery method. Please refer to our delivery page for more details.

Delivery times vary depending on the destination and the chosen delivery method, generally between 3 and 7 working days.

Delivery times vary depending on the destination and the chosen delivery method, generally between 3 and 7 working days.

Hello, I would say once the calibration is finished.

Yes, it is possible to calibrate a pH probe even after three years of use. However, it is important to check if the probe is working correctly before proceeding with calibration. To test your probe, follow this link: pH probe test.

Hello, it is necessary to recalibrate your probe after replacement. The calibration procedure should be explained in detail in your user manual. Look for the terms "calibration" or "adjustment".

It is advisable to calibrate the probes as it depends on the probe and also on the regulator.

Yes, for the pH, you need to place the probe in pH 7 and then turn the screw until 7 is displayed.

It is possible to calibrate the probe even without a cap, by closing the water circuit or using an old probe instead.

The calibration of the probes is done when they are installed and ensures their accuracy. Winterising, on the other hand, involves protecting the probes during the winter by placing them in a special solution.

The calibration of a probe depends on the model of your device. Please refer to your device's manual or provide us with your model to receive specific instructions.

Good evening, could you send us a photo of your probe? I will check it.

Yes, for the Dinotec Comfort model, you can use this probe: pH Probe for Pool Comfort.

Yes, the probe is compatible with the PH PHILEO LT Minus regulator from Everblue.

Yes, the probe we offer on our site here is compatible with the reference AYAC08AC00 for the AVADY PRIM pH Evol brand.

Yes, it is compatible. You can find it here: pH Probe for Phileo LT

Hello, yes absolutely.

Yes, the compatible probe is available here: HANNA HI 2910 compatible pH probe.

Yes, our probes are compatible. You can check our compatibility or refund policy here: Compatible or refunded.

Yes, the ORP-3-0086 probe is compatible with your Phenix system. You can proceed with the purchase with confidence.

Yes, absolutely. This probe is compatible with the Duo system 7.

Hello, to replace the probe of your Pacific pH controller, you can use this specific probe: pH Probe for Pacific pH.

Yes, the probe holder is compatible with an ASTRA POOL dosing pump.

It is important to check the compatibility of the connectors before purchasing. Send us a photo for precise verification.

No, for the Perfect Chlorine, we have 2 versions. Send me a photo of your current probe, no need to disassemble it, I will check.

Yes, our probes are compatible with Waterair installations. For more information on the pH probe, please refer to our catalogue.

Hello, to confirm the compatibility of the ORP-1-3-0103 probe with your Zodiac Clever Chlor model, please send us a photo of your current probe via our email: ventes@sonde-ph-redox-piscine.fr or through the chat.

Yes, the probe compatible with the Phileo regulator is available here.

Hello, to check compatibility, please send us a photo of your current probe. You can find it here: Klereo Redox Probe and Klereo pH Probe.

The reference probe AYAC08AC01 is compatible with the POOLeasy pH controller. Probes from different manufacturers may vary in quality, but we ensure that our products are equivalent to the originals.

Hello, to replace the probe on an MC 12 ORP, we suggest this probe: Redox Probe for Ecosalt Redox V2.

Hello, no we do not have that.

Yes, the probe compatible with the Mareva system - pH reva 2 is available here: pH Probe for Revareg.

Yes, the probe compatible with the Irripool pH regulator can be found here: pH Probe for pH Expert Irripool Regulator.

Yes, calibration is necessary because it also depends on your regulator.

Hello, Send me a photo of your current probe, no need to disassemble it, I will check the type of probe needed for your Zodiac Expert.

For the Zodiac Tri Pro model from 08.2013, you will need the probes referenced on our site.

The probe compatible with the Procopi MP2SP Speedy PH system is available here.

Yes, our probes are compatible with the Aqualyse PH AQPH model from 2004.

Yes, the probes for Zodiac Tri Pro after 2014 are compatible with the Zodiac Tri Dual Lina system.

Send us a photo of your current probe without dismantling it to check compatibility with the Maytronics Cellopure system.

A confirmation email was sent on 31/3. I am providing you with the tracking link here.

Hello, could you send me a photo of your probe, no need to disassemble it. Your system is a DIGI AQUALYSE.

Hello, for correct installation, please refer to the manual or send us a photo of your installation.

For cleaning, use a mixture of lemon juice and water. Soak the probe for 10 minutes and then rinse it.

It is possible that the probe is affected by interference or requires calibration. Please perform a test by following this link: ORP probe test.

The probe may have been damaged during transport. Please perform this test: Redox probe test and contact us for a solution.

Can you send me a photo of where the probe is installed? It is important to check if the seal ensuring tightness is properly compressed. If the problem persists, the probe may be defective and covered by the warranty.

Hello, which regulator do you have? Akeron salut regul 4 Rx. Here is a compatible probe.

Hello, it seems that your redox probe was damaged during transport. We will send you a new one. Please provide us with your name for the replacement.

The reference PH-1-3-3239 seems to be the correct one for your system. Please send a photo of your current probe for verification.

The pH probe for your Zodiac Expert can be found here: pH Probe for PH Expert V3.

Use a pH 7 calibration solution to calibrate your pH probe. You can find the appropriate solution here: pH 7 Solution.

No, but you can find them here: PH4 PH7 Calibration Kit and 465 mV Buffer Calibration Solution.

Yes, the standard solution 7.0 is suitable for calibrating the PH probe. You can find the probe and the calibration solution here: PH Probe for PH Expert Regulation Irripool and PH7 Buffer Calibration Solution.

It is necessary to use the buffer solutions pH 4 and pH 7 for the Simpool pH 80mm probe. You can find them here: pH7 Buffer Calibration Solution.

Hello, we recommend a 650 mV calibration solution available here.

Calibration solutions have a limited lifespan once opened. It is recommended to use them within 6 months to ensure accuracy. Before using the probe, rinse it with demineralised water.

Hello, could you please provide us with your name so that we can send you an email with more details about the expected delivery date?

The delivery time is usually a few working days. To track your order, please use the following link: Order Tracking. Delivery is scheduled for Thursday.

Hello,

I am sorry to hear that you have not yet received your order. I will immediately check the status of your parcel with our delivery service and ensure that your order is resent to you if necessary. I will keep you informed by email.

The tracking will be updated tomorrow, I think. You can track your parcel here: https://www.laposte.fr/outils/suivre-vos-envois?code=6A26351169937

Of course, you can track your order using the provided tracking link: PostNL Tracking.

Hello Monique CAZELLES, to track your order, please use the following link: La Poste Tracking. There seems to be an issue with the La Poste website at the moment. Your order was dispatched on 1/6 and our delivery time is 4 working days. It should arrive tomorrow.

Hello, we have received your order and it has been dispatched. Delivery is scheduled for Tuesday/Wednesday. Please check your spam for the confirmation email or contact us for more information.

Hello, yes I will send that to you by email in 1 hour.

Hello, you can track the shipment of your order with the tracking code provided here: Track your order. The estimated delivery date is 28 June 2023. If you have any other questions or need further assistance, please do not hesitate to contact us.

Hello, to track your order, you can use the tracking link provided at the time of purchase. If you encounter any issues with the delivery, please provide us with your name and order number so that we can assist you.

Hello, I can't check now, I'll send you an email tomorrow morning. Sorry.

Hello, we have updated your tracking number. Please check your email for the new number. Thank you for your patience.

Hello, to track your Redox probe order, please use the following link: Order Tracking La Poste.

Take this test: Redox probe functionality test. I will try to find the documentation to help you further.

It is important to ensure that the probe is properly calibrated. Please dip the probe into the standard solution and read the value displayed on the device. If you obtain the correct values, it indicates that the probe is functioning correctly. For further assistance, please follow this link: Probe test.

You can find the suitable pH probe for your Perle Duo Series electrolyser at this link: pH Probe for Perle Duo Series Electrolyser.

Hello,

You can find the pH probe compatible with your Aquarite+ system on our website at the following address: pH Probe for Aquarite+. We have compatible models and originals according to your needs.

Yes, it is possible but not recommended to mount a probe in a horizontal position with an AstarlPool microPH regulator. It is important to ensure that there is always water to avoid measurement stability issues. For more information, please consult our FAQ.

The calibration solution bottles have a screw cap and are designed for multiple uses. Make sure to rinse the probe thoroughly with water before dipping it into the solution to maintain pH stability. For more details, refer to our user guide.

The connection cable length for the PH probe for Orpheo X is 5 metres. If you need more information about our products, do not hesitate to consult our online catalogue.

No, the pH probe measures the pH level while the chlorine probe measures a value in millivolts (mv) relative to the chlorine concentration. Each probe has a specific function and cannot be used for the other measurement.

Hello,
The difference between the two models lies in the screwable part. For more details and to place an order, please visit our website.

To determine the difference between the Davey V1 and V3 probes, it is necessary to know the version of your current probe. Send us a photo of your current probe for verification.

If after calibration the device displays 0, the probe may be out of service. Please consult our troubleshooting guide or contact our technical support for further assistance.

pH probes are not pre-calibrated because calibration depends on the probe and the controller. It is necessary to calibrate the probe with the device to ensure accurate measurements.

You will need calibration solutions. Here are the recommended kits: pH7 & pH10 Calibration Kit and 465 mV Buffer Calibration Solution. The method of calibration is explained in the documentation.

No, it is not necessary to run the filtration during the calibration of the pH probe. For more information, please consult our calibration guide: Calibration Guide.

First of all, test your probe as follows: Check the condition of the pH probe.

The probe comes with a pH 7 calibration solution available for purchase on our website.

Yes, for the calibration of a Microdos Mp2sp pH probe, you need to use a pH 7 buffer solution followed by a pH 10 buffer solution.

To calibrate your probe, it is necessary to know the brand and model of your controller. If you do not have the manual, please provide us with this information so that we can assist you.

Hello, they need to be calibrated, as it depends on the probe and the regulator.

Hello, it is necessary to calibrate the new probes to ensure accurate measurement. This depends on the probe and the controller. You will find the calibration procedure in the manual provided with the probes or on our website.

Hello, it is advised to calibrate new probes before use to ensure measurement accuracy. This depends on the probe and also on the controller.

You can find compatible probes for your Cyclope device here: PH Probe for Hydro PH ORP.

Hello, we sell probes individually without additional accessories.

It is necessary to use standard solutions to calibrate your probe. You can find the appropriate solutions and the calibration procedure in your controller's manual or on our website here.

It seems that you have a problem with the calibration of your probe. To resolve this issue, please follow the calibration procedure indicated in your controller's manual or consult our online guide here: Calibration Guide

For the Waterfriend MRD2 regulator, you will need the following probes:
PH: pH Probe for MRD2
Redox (chlorine): Redox Probe for MRD2

Hello, sorry we don't have that. You could try contacting the manufacturer directly or a specialised distributor.

Delivery scheduled for today. You can track your shipment here: Order tracking.

Hello, I am not at the office yet. I will send you an email within the hour to resolve this delivery issue.

Hello, your parcel was dispatched on 3/7. The statuses are not up to date. It should normally arrive at your place tomorrow. Track your parcel here: 6A26962076457.

If you ordered on 27 July, delivery is scheduled for tomorrow or at the latest by Wednesday.

No, because that is not possible since the calibration depends on your device. However, they are measured. Ready to use means ready to measure.

Hello, we only have the probes available for your device.

Hello, we only have the probes available for your device.

To test the probe, follow the instructions here: ORP probe test.

The pH probe suitable for the BSPOOL EVO BASIC is available here.

Hello, the reference for the Pentair PH probe is 5210. The price is available on the website and the product is available within 4 working days.

Hello, the PH probe for Soléo has a cable length of 50 cm and is supplied without a connector, as shown in the product photo.

Hello, to assist you better, could you provide us with the exact model of your Procopi device or a photo of the broken mounting/tightening collar?

Hello, you can use a redox solution of 465mV even if you no longer have a redox solution of 470mV, the 5mV difference is insignificant for most applications.

Hello, to order the correct probe for your Magiline pH regulator, you can check the reference directly on our site: Magiline pH Probe. It would also be helpful to send us a photo of your current probe for confirmation.

Hello, yes, this probe is compatible with your Perle controller.

Hello, can I help you?

Hello,
You can find the pH probe compatible with your Rakemi system at the following address: pH Probe for Rakemi.

No, we only have the probe.

It seems that the redox probe is faulty, which sometimes happens. We will replace it for you. Please provide us with your name and order details.

Send me a photo of your current probe, no need to disassemble it, I will check which model suits you.

Yes, the proposed plug is designed to close the opening during the calibration of the probe.

The PH probe compatible with your Zodiac PH Perfect is the reference PH-1-3-2952. Ensure that your model is a V2, which is the screw-in type probe.

Hello, if after calibration the message "rC" is displayed, this generally indicates that the probe is out of service. Please follow our troubleshooting guide here: Is my pH probe out of service?

To calibrate the pH probe of your Astral Pool Dual Pure device, it is recommended to follow the instructions in the user manual. If you do not have the manual, please provide us with your email address and we will send you the necessary information.

Hello, you can find the pH probe for your blue pool technology here.

Of course, I will review your request this afternoon and will send you an email with the installation instructions for the EcoSalt probe from Avady.

Hello,
It's impossible to tell you like this from a distance. Sorry.

Hello, you can find the pH probe suitable for your regulator on our website at the following address: pH Probe for Avady. If you have a 120mm probe, we also have compatible models. Please provide us with your name for shipping.

It seems that your RX probe is affected by the addition of chemicals in your pool, which can disrupt the measurements. Ensure that the probe holder is clean and that the probe is properly calibrated with a standard solution. If the problem persists after a few days, it may be necessary to consult your probe's manual or contact technical support for further assistance.

You must first test your pH probe like this test link. If the pump is not running, it is because the Tri Pro has a system that prevents the pH canister from being emptied in that case.

Yes, the probe has been dispatched. I will send you the tracking link tomorrow.

Tomorrow morning.

For the Limpido we have a pH probe for Limpido. I think the Hanna HI1286A probe is compatible.

In these three cases, they are the same probes. It's an update issue on the site.

Hello, the pH probe compatible with the Zodiac PH Link is available at this link. Please photograph your current probe for verification.

The recommended pH probe for the Mel France Ocedis device reference VPHELED 0202 FP is available here.

Hello, to confirm the compatibility of the pH probe with your clairaqia model, it would be helpful to know the exact specifications of your device or the current probe.

Hello, to ensure the proper functioning of your regulator, it is recommended to use a compatible probe. For the isipool model, this probe works: Compatible isipool probe.

Hello, the pH probe compatible with your Hanna HI 2910 micro plus controller is available here: Compatible pH Probe HI2910.

Hello, yes. For the pH Perfect, there are 2 versions. Send me a photo of your current probe for verification.

Yes, the probe compatible with your system is available at this link.

Yes, but do you only need the Ph7? pH7.5 buffer calibration solution and 700 mV buffer calibration solution.

Can you give me the brand of the regulator and the model of the regulator? For example, for a Phpool regulator, you would need this probe: pH Probe for C-Line Phpool.

A pH probe measures the pH, that is, the acidity of the water, while a Redox probe measures the chlorine level.

You can buy the pH probe for GA DUO and the necessary buffer solutions for calibration here and here.