Hello, for the Bayrol Pool Manager, you will need a pH probe and a Redox probe. These probes are not interchangeable and are specific to their function.
If you are looking for a Redox probe for a 2021 Hayward system, the suitable probe with BNC connector is available here: Redox Probe for EZ-Chem Redox.
Hello, the probe compatible with your Seko Dynamic Ph controller is available here. Do not hesitate to place an order and we remain at your disposal for any other questions. Have a nice day!
Yes, the cap provided with the calibration kit is compatible with the Hayward pH probe. For calibration, rinse the probe and immerse it in the standard solution. The cap is used to replace the probe during winterisation and calibration.
Hello, the probe referenced PH-1-3-0115 is not to be screwed. To check compatibility with your device, please send us a photo of your current probe. Yes, it needs to be calibrated.
Hello, We have several probe models compatible with the Zodiac TRI PH device. To ensure you choose the right probe, please check our selection here: Zodiac Probes.
Yes, the 3rd bottle is used to store the probe during the winter. The long green cap is used to plug the hole in the circuit when the probe is removed.
Hello, For the calibration of the RedOX Probe for AQR-FLO ADVANCE 22, you can use the 475mV buffer calibration solution available here: 475mV Buffer Calibration Solution.
Hello, It seems that you have already completed the initial troubleshooting steps by recalibrating your pH probe. If the problem persists, it could indicate a fault with the probe or the measuring device. We advise you to check the probe and its connections or contact our after-sales service for further assistance.
There is an impedance difference between the two models. To check if they are equipped with the pinned tip, please send a photo of your current probe without disassembling it.
Hello, one moment please. You can track your parcel using the following link: Parcel Tracking. The statuses are not always up to date, but based on our experience, you should receive it on Wednesday or Thursday.
Bonjour, je vous enverrai un e-mail avec les détails de votre livraison demain. Veuillez contrôler votre livraison pour vous assurer de recevoir vos articles. Merci pour votre patience.
Hello, we will check the tracking number and send you the correct information by email within the hour. You can also track your shipment via La Poste here.
Hello, We are sorry to hear that your Redox probe is no longer working. We will proceed with the replacement of the probe. A confirmation email will be sent to you with the details of the replacement.
We offer several delivery options: standard, express, and collection point. The timescales and costs vary depending on the chosen option. Please consult our delivery options page for more details.
Yes, it is possible to calibrate a pH probe even after three years of use. However, it is important to check if the probe is working correctly before proceeding with calibration. To test your probe, follow this link: pH probe test.
Hello, it is necessary to recalibrate your probe after replacement. The calibration procedure should be explained in detail in your user manual. Look for the terms "calibration" or "adjustment".
The calibration of the probes is done when they are installed and ensures their accuracy. Winterising, on the other hand, involves protecting the probes during the winter by placing them in a special solution.
The calibration of a probe depends on the model of your device. Please refer to your device's manual or provide us with your model to receive specific instructions.
Hello, to confirm the compatibility of the ORP-1-3-0103 probe with your Zodiac Clever Chlor model, please send us a photo of your current probe via our email: ventes@sonde-ph-redox-piscine.fr or through the chat.
The reference probe AYAC08AC01 is compatible with the POOLeasy pH controller. Probes from different manufacturers may vary in quality, but we ensure that our products are equivalent to the originals.
Can you send me a photo of where the probe is installed? It is important to check if the seal ensuring tightness is properly compressed. If the problem persists, the probe may be defective and covered by the warranty.
Calibration solutions have a limited lifespan once opened. It is recommended to use them within 6 months to ensure accuracy. Before using the probe, rinse it with demineralised water.
The delivery time is usually a few working days. To track your order, please use the following link: Order Tracking. Delivery is scheduled for Thursday.
I am sorry to hear that you have not yet received your order. I will immediately check the status of your parcel with our delivery service and ensure that your order is resent to you if necessary. I will keep you informed by email.
Hello Monique CAZELLES, to track your order, please use the following link: La Poste Tracking. There seems to be an issue with the La Poste website at the moment. Your order was dispatched on 1/6 and our delivery time is 4 working days. It should arrive tomorrow.
Hello, we have received your order and it has been dispatched. Delivery is scheduled for Tuesday/Wednesday. Please check your spam for the confirmation email or contact us for more information.
Hello, you can track the shipment of your order with the tracking code provided here: Track your order. The estimated delivery date is 28 June 2023. If you have any other questions or need further assistance, please do not hesitate to contact us.
Hello, to track your order, you can use the tracking link provided at the time of purchase. If you encounter any issues with the delivery, please provide us with your name and order number so that we can assist you.
It is important to ensure that the probe is properly calibrated. Please dip the probe into the standard solution and read the value displayed on the device. If you obtain the correct values, it indicates that the probe is functioning correctly. For further assistance, please follow this link: Probe test.
You can find the pH probe compatible with your Aquarite+ system on our website at the following address: pH Probe for Aquarite+. We have compatible models and originals according to your needs.
Yes, it is possible but not recommended to mount a probe in a horizontal position with an AstarlPool microPH regulator. It is important to ensure that there is always water to avoid measurement stability issues. For more information, please consult our FAQ.
The calibration solution bottles have a screw cap and are designed for multiple uses. Make sure to rinse the probe thoroughly with water before dipping it into the solution to maintain pH stability. For more details, refer to our user guide.
The connection cable length for the PH probe for Orpheo X is 5 metres. If you need more information about our products, do not hesitate to consult our online catalogue.
No, the pH probe measures the pH level while the chlorine probe measures a value in millivolts (mv) relative to the chlorine concentration. Each probe has a specific function and cannot be used for the other measurement.
To determine the difference between the Davey V1 and V3 probes, it is necessary to know the version of your current probe. Send us a photo of your current probe for verification.
If after calibration the device displays 0, the probe may be out of service. Please consult our troubleshooting guide or contact our technical support for further assistance.
pH probes are not pre-calibrated because calibration depends on the probe and the controller. It is necessary to calibrate the probe with the device to ensure accurate measurements.
No, it is not necessary to run the filtration during the calibration of the pH probe. For more information, please consult our calibration guide: Calibration Guide.
To calibrate your probe, it is necessary to know the brand and model of your controller. If you do not have the manual, please provide us with this information so that we can assist you.
Hello, it is necessary to calibrate the new probes to ensure accurate measurement. This depends on the probe and the controller. You will find the calibration procedure in the manual provided with the probes or on our website.
It is necessary to use standard solutions to calibrate your probe. You can find the appropriate solutions and the calibration procedure in your controller's manual or on our website here.
It seems that you have a problem with the calibration of your probe. To resolve this issue, please follow the calibration procedure indicated in your controller's manual or consult our online guide here: Calibration Guide
Hello, your parcel was dispatched on 3/7. The statuses are not up to date. It should normally arrive at your place tomorrow. Track your parcel here: 6A26962076457.
Hello, you can use a redox solution of 465mV even if you no longer have a redox solution of 470mV, the 5mV difference is insignificant for most applications.
Hello, to order the correct probe for your Magiline pH regulator, you can check the reference directly on our site: Magiline pH Probe. It would also be helpful to send us a photo of your current probe for confirmation.
Hello, if after calibration the message "rC" is displayed, this generally indicates that the probe is out of service. Please follow our troubleshooting guide here: Is my pH probe out of service?
To calibrate the pH probe of your Astral Pool Dual Pure device, it is recommended to follow the instructions in the user manual. If you do not have the manual, please provide us with your email address and we will send you the necessary information.
Hello, you can find the pH probe suitable for your regulator on our website at the following address: pH Probe for Avady. If you have a 120mm probe, we also have compatible models. Please provide us with your name for shipping.
It seems that your RX probe is affected by the addition of chemicals in your pool, which can disrupt the measurements. Ensure that the probe holder is clean and that the probe is properly calibrated with a standard solution. If the problem persists after a few days, it may be necessary to consult your probe's manual or contact technical support for further assistance.
You must first test your pH probe like this test link. If the pump is not running, it is because the Tri Pro has a system that prevents the pH canister from being emptied in that case.
Hello, to confirm the compatibility of the pH probe with your clairaqia model, it would be helpful to know the exact specifications of your device or the current probe.
Hello, to ensure the proper functioning of your regulator, it is recommended to use a compatible probe. For the isipool model, this probe works: Compatible isipool probe.
Can you give me the brand of the regulator and the model of the regulator? For example, for a Phpool regulator, you would need this probe: pH Probe for C-Line Phpool.
The probe is ready to measure as soon as it is received, but it must be calibrated according to your device's manual. For calibration, follow the instructions here.
Hello, you can find saddle clamps for pH and Redox probes with a diameter of 50mm here: 50mm Saddle Clamp and the corresponding probe holder here: pH Redox Probe Holder 1/2".
To select the appropriate probe for your controller, please provide us with the model or a photo of your current probe. We will help you find the compatible product.
Hello, for the pH probe with cord and BNC connector compatible with your dinph dosing pump, you can find the suitable model here: HI2910 Compatible pH Probe.
The calibration solution is a liquid used to calibrate pH or Redox probes by immersing them in it, while the calibration kit usually includes several calibration solutions and sometimes additional accessories for the calibration process.
It seems that the redox probe you installed is not functioning correctly. We recommend that you follow the steps in our troubleshooting guide available at the following address: Redox Probe Test. If after performing the tests the probe does not show any reaction, it may be defective. In this case, please provide us with your name so that we can proceed with an exchange.
The redox probe compatible with your Hayward Aquarite Pro Advanced electrolyser is available here. The delivery time is 4 working days and returns are possible under certain conditions which you can view here.
There are chemical, mechanical, and electrical differences that justify the price variations between the probes. For your situation, the best option would be this pH probe for PH.DIGIT.
There are several Procopi controllers. To help you choose the right probe, please photograph the controller and the installed probe. If you have a photograph of the controller's references, that should suffice. The compatible pH probe is available here.
Hello, yes, we offer business accounts. For the first 4 orders, we offer a 15% discount, then 25%. To benefit from these discounts, create an account on our site, and we will convert it into a business account. You can then order directly with the discount.
Hello, We apologise for this oversight. The dimensions of our pH probes are generally standardised, but for more precision, do not hesitate to contact us directly with the specific probe model you are looking for.
Hello, The probe for the Zodiac pH Expert is designed to fit perfectly into your probe holder. If you have any doubts, do not hesitate to send us a photo of your current installation to ensure compatibility.
Hello, the calibration solution compatible with your ORP probe reference ORP-1-3-2919 is the 650 mV solution. You can buy it here: 650 mV buffer calibration solution.
Hello, To resolve this issue, please follow the instructions in our calibration guide available here: Calibration Guide. If the problem persists, contact our technical support.
Hello, to calibrate your pH probe type mp2sp-ph1, it is recommended to follow the instructions provided in your regulator's manual. If you do not have the manual, you can provide us with your email and we will send you the procedure.
Hello, the pH probes from the Speedy Family range are identical, the price difference may be due to variations in model or included accessories. For a pH probe with the MP2 speedy pump, use this link: pH Probe for MP2 Speedy.
Yes, the probe is compatible. It is available at the price of €114. If you would like to receive a quote by email, please provide us with your email address.
The probe adapted to your Corelec Digit PH device is available on our website. For more information and to order, please click on the following link: pH Probe for Corelec Digit PH. The reference is PH-1-3-0196.
If you have received a product different from the one ordered, please contact our customer service immediately. We will endeavour to resolve the issue as quickly as possible.
The best probe for a nano QP pH regulator is available here. For calibration, it is recommended to purchase a pH 7 solution which you can find here. By ordering a new probe holder, you will receive the necessary seal and ring.
Hello, if you are having difficulty calibrating your pH probe for a Gold Waterair device, it may be that the probe is defective. You can test the probe as indicated here.
If you made a mistake with your order and the product has not been unpacked, you can return it to us. For more information, please contact us at sales@sonde-ph-redox-piscine.fr.
Hello, the pH probe for pH Perfect with reference PH-1-3-0071 is indeed compatible with your device. It has a blue BNC connector suitable for your 2012 model.
There may be technical limitations related to the length of the pH probe cable. For significant lengths, such as 15 metres, it is possible to manufacture custom probes. Please contact us for a personalised quote.
For your SaltLine DUO probe, the correct reference is 467. You can find it here: pH Probe for SaltLine DUO. For the cap, we would need a photo to check the appropriate model.
Your order was successfully dispatched yesterday. Please check your spam folder for the confirmation by email or SMS. We have resent the confirmation emails.
A pH of 1.2 is extremely acidic and is not typical for a swimming pool. It is possible that the probe is defective or worn out. If you have already attempted to calibrate the probe without success, you may need a replacement probe. You can find probes compatible with the Astralpool system here: pH Probe for micro pH and for chlorine here: Redox Probe for micro Redox.
It is possible that the probe is faulty even if it shows a value close to 7. Perform the test to check its condition. If necessary, you can order a replacement probe suitable for your controller.
No, it is not necessary to return the defective probe to us. Please simply describe the defect you have noticed with the current probe so that we can proceed with the exchange under warranty.
Hello, We recommend storing the probes in a wintering solution during periods when they are not in use. This helps to preserve their lifespan. You do not need to leave them in the solution all winter, but make sure to immerse them before putting them back into service.
Hello, We do not have PT100 temperature probes. For this type of product, we recommend consulting swimming pool equipment specialists or spare parts suppliers.
If you encounter any issues with the payment, please refresh the page or use this secure link to pay Stripe Payment. We can also process your order manually.
There are different pH probes depending on the regulator you use. For the Xsel+PH 70 model from Regul Electronique, you can find the suitable probe here: pH Probe for Xsel PH 70.
Hello, if you encounter a problem with the order page, we can record your order manually. You can choose to pay by card and will receive an email with a link for payment.
Hello, we recommend this pH probe compatible with your Saltline biopool duo chlorinator: pH Probe for Saltline Duo. It has a BNC connector and a diameter of 12 mm, perfectly suited to your needs.
Hello, to find the pH probe compatible with your Zodiac Tri Pro, please visit this page: pH Probe for Zodiac Tri Pro. If the probe is defective, you can perform a test following the instructions here: Test pH Probe.
If you encounter technical difficulties, you can make the payment via this secure link: Stripe Payment. We will validate your order once the payment is received.
Hello Pierre, After verification, it seems that the payment for your order has failed. We have not received your order. Please try again or contact our customer service for further assistance. Thank you.
Hello, the update on the tracking of your parcel will take place tomorrow due to the public holiday. You can track your parcel here: La Poste - Parcel Tracking.
Yes, it is possible. The first two have a total length of 150 mm, and the AYAC08AC00 or our equivalent are 120 mm. You can find the exact equivalent here: PH Probe for 80 mm Avady - AYAC08AC00.
The calibration solution depends on the model of your controller. For models requiring PH 7 and PH 10, you can use our PH7 & PH10 Calibration and Wintering Kit.
The standard size of our probes is 150 mm in total length and a diameter of 12 mm. For a short probe, you can view our range here: Sondes PH Redox Piscine.
For cleaning, use lemon with water and a cotton swab. For calibration and winterizing, you can find the necessary kit here: PH7 Calibration and Winterizing Kit.
Sometimes the probes can be faulty. You can perform a functionality test here: PH probe test. If the probe is defective, we will proceed with a replacement.
Yes, we have replacement probes for the Hydro Touch system. You can find them here: pH Probe for Hydro Touch. For calibration, it is necessary to follow the instructions in the device manual, or we can send you the necessary information by email.
The diameter of the probe is 12mm, which is a standard size for most installations. To ensure compatibility, you can send us a photo of your current probe without disassembling it.
For an Arkeron micro regulation, the recommended pH probe is available on our website: pH Probe for Akeron micro pH. This probe is also suitable for saltwater pools.
There is no delivery error, the two references AYAC08AF00 and AYAC08AC00 are compatible. For the replacement, you can order the probe on our website: pH Probe for 80 mm Avady AYAC08AC01.
Hello, to replace the ACL probe of your TRI pro ZODIAC electrolyser, you can order the compatible probe for your model directly from our website. Here is the link for purchase: ACL Probe for TRI pro ZODIAC.
Hello, we recommend the winterising kit for pH and Redox probes which is compatible with your Davey Promatic Lifeguard electrolyser. Thank you for your trust and feel free to place your order. Have a good weekend!
It seems that your pHpro+ regulator from MEL FRANCE is showing a fault. We advise you to try unplugging the probe and restarting your regulator. If the problem persists, please contact us on Monday at 0680012753 for further assistance. Have a good evening!
Hello, you can find the pH probe for your AquaRite® UV LS - AQR-UV-1LS Electrolyser here and the Redox probe here. For saddle clamps, please check the 63mm products and probe holder. Thank you and have a nice day!
Insert the cap, a seal, the wedge, the second seal and tighten the cap well. If the seals are too large and do not allow screwing, they must be compressed to ensure retention and sealing.
If the Redox probe does not work after installation, a functionality test may be necessary. If the test fails, we will proceed with an exchange of the probe.
It seems that your Redox probe may be defective, especially if it has been used since 2011. You can find a compatible replacement for your Zodiac TRI Pro here: Redox Probe for Zodiac TRI Pro. We recommend replacing the probe to ensure correct measurement and adequate regulation of chlorine production.
Hello, to determine the probes compatible with your Procopi pump, please send us a photo of the label on the side of your device and the probes without disassembling them.
The price of the pH probe depends on the type of controller you have. To give you an accurate price, we need to know the brand and model of your controller. You can find information about our pH probe for Aqua Rite Turbo Sel here: pH Probe for Aquarite Pro.
Hello, You can find the suitable redox probe for your Limpido Z3 directly on our website at the following address: Redox Probe for Limpido Redox. Do not hesitate to contact us again for any other questions. Have a nice day.
Hello, The probe has a diameter of 12 mm and a total length of 150 mm. To confirm compatibility, you can send us a photo of your current probe without disassembling it. Kind regards.
Hello, The message "NE" may indicate a problem with the probe. We recommend performing this test: Test if my pH probe is out of order to confirm if the probe is defective. Best regards.
It seems that you have an Avady-type setup. Here is an explanatory video for assembling a "long" probe: Long probe assembly. If you are missing the necessary plastic spacer, we can send it to you. Kind regards.
Hello Lionel, It seems that the probe is defective. We recommend that you perform this test: Test if my redox probe is out of service. We will replace the probe if it is faulty. No need to return the old probe. Kind regards.
Hello R Masse, We are sorry for this inconvenience. Could you please provide us with your order number or additional details so that we can investigate and provide you with a follow-up? Kind regards.
Hello, the REDOX probe compatible with your Hydro Touch installation can be found here: REDOX Probe for Hydro Touch. It is in stock and the delivery time is 4 working days. If you need assistance with your order, do not hesitate to contact us.
Hello, our replacement probes for Aquarite Pro are slightly longer but can be screwed in and connected to your controller. For more information on compatibility, please visit: Compatibility Guarantee.
Good evening, if you have made a mistake in your order, we can modify your order and refund the difference. Please contact us so that we can adjust your order from tomorrow morning.
Yes, it is compatible and it is advisable to calibrate it because it depends on the probe and also on the regulator. Yes, you will need to calibrate the probe that we will send you.
The salt concentration in your pool is a measure of the amount of dissolved salt in the water. Draining part of the water and refilling it can dilute the salt concentration, but this depends on the amount of water added and the amount of salt that was present before. It is also important to ensure that the salt measurement probe is clean and functioning properly, as limescale deposits or other residues can affect the reading.
The dimensions of our standard pH probe are a diameter of 12mm and a length of 150mm. For specific dimensions, please consult our product suited to your needs: pH Probe for 80 mm Avady.
If the product you received is not suitable, you can return it to us. Please consult our probe compatibility page for more information on installation and contact us to arrange the return.
The Davey model does not require traditional calibration. Simply check the probe with a 465 mV solution. If you have any other questions, please refer to your device's manual or contact us for further assistance.
Yes, it is entirely possible to have a PH probe delivered to Switzerland. You can order directly on our website and select Switzerland as the delivery country.
No, new probes are not pre-calibrated as it also depends on your controller. However, they are measured before dispatch. For calibration, you can obtain our calibration kits: PH7 and PH10 Calibration Kit.
Hello, If the received Redox probe has a sealing defect, we commit to replacing it. We will test the new probe before sending it to ensure it functions correctly. You will receive an email with instructions for returning the defective probe.
Yes, the ORP 1-3-1900 probe is size-compatible with the original blue probe of the Aquarite Pro from Hayward. It fits easily into the analysis chamber. For more information on our compatibility guarantee, please visit: Our guarantee.
To determine the compatibility of Davey probes, please send us a photo of your current probe. You can find the compatible redox probe for the Promatic Lifeguard here: Redox Probe for Promatic Lifeguard. For a pH probe, the reference is: pH Probe for Promatic Lifeguard.
Yes, we have a pH probe compatible with your Avady system. You can find it here: pH Probe for Avady Prim. If you have any other questions or need further assistance, please do not hesitate to contact us.
To return a probe, please follow the procedure indicated on our return page. If you encounter any difficulties, contact our customer service for assistance.
Hello, to unlock the probe without breaking it, I advise you to pull vertically with caution. The probe is made of polycarbonate plastic, so there is less risk of it breaking. Good luck!
Hello, the delivery time is generally 4 working days. Please check the status of your delivery here: Delivery Tracking. If the status is not up to date, you should receive your parcel on Wednesday or Thursday according to our experience.
Hello, to confirm the appropriate pH probe model for your Zodiac Hydroxynator, please send a photo of your current probe without disassembling it. Photo of the probe. The compatible probe is available here: pH Probe for Dual Link V2.
Hello, no worries, we will correct the error in the email address provided for your order. The correction will be made tomorrow morning and you will receive the updated invoice.
Hello, to check the compatibility of the Redox probe with your Water Guard WG Control 100 system, please send a photo of your current probe. Here is the compatible probe: Redox Probe for Water Guard WG Control 100.
Hello, our RedOX probe is compatible and allows you to control the start and stop of the salt electrolyser. In case of malfunction, returns are possible. Delivery time: 4 working days. More information on our return policy: Compatible or refunded.
Hello, it seems that you have received a Redox probe instead of a pH probe. We will check your order and send you the correct probe. Please unplug the current probe and we will get back to you with a solution.
No, you need to remove the washer from the old probe and install it on the new probe. If the claw washer cannot be lowered, you may need to replace the probe holder.
It is important that the end of the pH probe is immersed in water by about 20 mm. If the probe is shorter than the Chlorine probe, it may be necessary to adjust or replace it for an accurate measurement.
It seems that you have a problem with reading your probes when the pump is running. I recommend that you perform a test to check if the pH probe is working correctly by following this link: pH Probe Test. If the problem persists, please contact us for further assistance.
Yes, you can change your Redox probe. If you have a Sterilor 3000 unit, you will need a probe compatible with an analysis chamber. You can find the appropriate model here: Redox Probe for PoolManager Redox.
Yes, the Control Redox probe is compatible with Irrijardin equipment. The supplied bottle contains a probe preservation liquid. For calibration, you will need the 470 mV buffer calibration solution, available here.
During the winter period, it is recommended to place the probes in a special wintering solution to protect them. You can find the necessary kit here: Wintering kit for PH/Redox probes.
If your probe is properly connected and you are still experiencing issues, it may need to be replaced. You can find the appropriate probe here: pH Probe for AKERON Regulator.
Hello, to confirm the compatibility of the probes with your Procopi dosing pump, please send us a photo of your current probe. We will then be able to check and ensure that you have selected the right products.
PH 4 and PH 10 solutions are used for calibrating probes at different PH levels. Your controller will indicate the appropriate solutions to use for calibration.
It is possible, but you need to understand the intended use. Normally, the probe should be immersed in the pool water. Check whether it is a pH probe or a level detector.
Hello, first of all, test your redox probe as follows: Redox probe verification. If the probe is working correctly, ensure that the settings of your dispenser comply with the manufacturer's specifications and that the probe is clean and correctly positioned in the water. If the problem persists, contact us for further assistance.
Hello, you can find spare parts for the micro rx dosing pump on our site. Here are the links for the items you mentioned: Probe holder, Redox probe, 50mm saddle clamp. We do not have the peristaltic tubes, but you can use the existing tube. For any other questions, do not hesitate to contact us.
Hello, we have the pH probe compatible with the PHILEO LT regulator. You can find it here: pH Probe for PHILEO LT. It is a compatible probe of equivalent quality to the original. It is not calibrated upon delivery, as this depends on the probe and the regulator. For calibration, you will need a pH 7 solution, which you can also find on our site.
Hello, our redox probe is compatible with the Biopool Saltline device. You can view our warranty policy here: Compatibility Warranty. Regarding the supply time, the product is usually delivered within 4 working days. For calibration, you can use our 650mV buffer solution available here: 650mV Buffer Calibration Solution.
Hello, to check the compatibility of the probe with your XSEL electrolyser, you can visit the product page here: pH Probe for XSEL. If you need a specific probe, please provide us with the exact reference so that we can assist you further.
Yes, we offer business accounts with a 15% discount. Create an account and I will adjust it to 15%. After the fourth order, the discount will increase to 25%. You can order the probe suitable for your OCEDIS regulator here.
Hello, the information on the buffer solution values for your GA PH pH probe is available in your device's manual, or you can contact us by email to receive it tomorrow morning.
The difference between the probes depends on your installation. To replace the ACL (REDOX) probe, it is the model ORP-1-3-0457. For more details, please send a photo of your current probe.
To find the Redox probe compatible with your 2016 REGULMATIC DAVEY, we need a photo of your current probe. However, if it is black, this probe should be compatible: Redox Probe for REGULMATIC DAVEY V3. Additionally, we offer a compatibility guarantee or refund which you can view here: Compatibility or Refund Guarantee.
To order intra-community without VAT for Belgium, please provide us with your name and intra-community VAT number. Once validated, we will send you a link to proceed with the tax-free payment. You can choose to pay by card or PayPal. For more information, please visit our page: Information on intra-community ordering.
Hello Mrs DEROUET, We apologise for the delay. Could you please provide us with your order number? We will investigate the status of your delivery immediately.
Hello, We have the pH probe for the Seko Dynamik controller in stock. You can order it here: Seko Dynamik pH Probe. For fast shipping, please place your order directly on our website.
Hello, A quality of 50% after calibration may indicate wear on the probe. However, if the device is functioning correctly, you can continue to use it. If you encounter any issues, consider replacing the probe.
To return a product, please inform us of the issue encountered with the size of the pH probe. We will review your order and contact you by email to arrange the return and exchange.
pH is the measure of the acidity of water, while Redox (oxidation-reduction potential) evaluates the level of active chlorine in the swimming pool water.
For a new pH probe, you will need a pH7 buffer calibration solution. You can purchase it on our website at the following address: pH7 Buffer Calibration Solution.
Yes, the PH 1 3 0135 probe is compatible with your MP2SP-PH1 pump model. You can also order the necessary calibration solution here: pH7 Buffer Calibration Solution.
Hello D. Chabot, if the product received does not match the one ordered, we can proceed with an exchange. Please send a photo of the probe received without dismantling it for verification. We will then guide you on the steps to follow for the replacement.
Hello, if after calibration the probe displays an incorrect value, it may be faulty. Please perform this test to check if your probe is out of service: pH probe test.
Our pH probes are of high quality and allow for precise measurement of your pool's pH. They have a lifespan of over 3 years in 82% of cases. For more information on our warranty and services, please visit: Warranty and quality assurance.
Hello, to calibrate your probe with the Aquaprimo device, it is essential to have the device's manual which contains the specific instructions for this model.
Hello, for high-quality pH and Redox probes, we recommend models with a gold tip for better reliability, even without electrolysis. For specific references, please contact us directly.
Hello, to calibrate your Aqua control Reebok probe, it is important to follow the instructions in your device's manual. If you do not have access to the manual, please contact us for assistance.
Hello, to confirm the compatibility of the pH probe with your Aqua Net ASIN, please send us a photo of your current probe without disassembling it for verification.
To find a probe equivalent to your Magiline model, send us a photo of your current probe without dismantling it for verification. You can find additional information here.
Hello, we will check the email address associated with your order and will send you a confirmation tomorrow morning. Please also check your spam folder.
If you encounter display issues with pH or chlorine production after changing your cell, it is possible that the flow switch is faulty. Please call us on 680012753 for a more accurate diagnosis.
Hello, the installation of a redox probe depends on whether the redox function is activated on your device. Please check if the second BNC connector is present and contact us for alternative solutions if necessary. You can find suitable probe holders here: pH Redox Probe Holder.
Hello, to check if your pH probe is working and to know how to calibrate it, please follow the instructions available here: Is my pH probe out of order?.
The use of products like SOS stain remover can lead to a decrease in pH and introduce metallic particles that disrupt the RX probe measurements. It is recommended to check the salt level and ensure that the electrolyser is functioning correctly. If the readings are still abnormal, a more thorough inspection of the equipment may be necessary.
An electrolyser requires an adequate salt concentration to function properly. If the salt concentration is insufficient, electrolysis will no longer occur, which can lead to abnormal readings. Check the manufacturer's recommendations for salt concentration and adjust if necessary.
You can track your order using the tracking number provided in your shipping confirmation email or by accessing the Order Tracking section of our website.
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