Frequently Asked Questions

Hello, for the Bayrol Pool Manager, you will need a pH probe and a Redox probe. These probes are not interchangeable and are specific to their function.

Yes, for the Aqua Isipool L3 Igedis model, the appropriate pH probe measures 8 cm of glass part. You can find it here: pH Probe for Isipool PH 80mm.

Hello, if you need to replace the probe of your Hayward Rx Socket salinity controller, the appropriate Redox probe is available here and deliverable in 4 days.

We offer ORP probes with gold tips compatible with Avady and Hayward systems. You can find them here: Redox Probe for Hydrolife.

Hello, for the Davey Redox MC12ORP system, the appropriate ORP probe is available here: Redox Probe for Chlorine Potential.

We do not have a probe for the EasyCare system. However, you can send us a photo of the probe for verification.

If you are looking for a Redox probe for a 2021 Hayward system, the suitable probe with BNC connector is available here: Redox Probe for EZ-Chem Redox.

The ACL probe for Zodiac Tri Pro electrolysers prior to 2014 is available here: Redox Probe for Zodiac Tri Pro, delivered with a cable.

You can find the pH probe for Aquarite here and the redox (ORP) probe here.

Hello, you can find the probes and buffer solutions for your Avady Propilot Duo controller here for the pH probe, here for the redox probe, and the calibration kits here for pH 4 and pH 7, as well as the buffer calibration solution here for 465 mV.

We offer a wintering solution for the preservation of your pH and redox probes available here.

For your SEKO POOL BASIC EVO regulator, we recommend this pH probe available here.

Yes, the probe is compatible with the Zodiac Tri Pro regulator. You can view the image for comparison here.

Hello, yes because they have a screw cap.

Hello, yes, it works on this model.

4 days.

Hello, [insert follow-up procedure or specific response to the situation].

Hello, yes, it is compatible. Does your current probe look like the one on the right in the image?

Hello, it is used to replace the probe during wintering or during calibration.

Good evening, for the pH [link to the product], for the redox [link to the product].

Hello, a pH or redox probe? For pH [link to product], for redox [link to product].

The minimum amount to place an order is €53.

The probe compatible with your Zodiac Gen PH controller can be found here: PH Probe for Gen PH.

If you have the new probe, a photo of your current probe can help us assist you. Please do not disassemble it to take a photo.

The standard delivery time is 4 working days.

We recommend this PH7 & PH10 Calibration and Wintering Kit for the maintenance of your electrode.

All our products are guaranteed compatible or your money back. More information here: Our guarantee.

Shipping is free for orders over €54. For lower amounts, shipping fees apply.

Hello, are you looking for a pH probe or a redox probe for your Orphéo 2 system?

Yes, your regulator is compatible. If you want, send me a photo of your probe (no need to disassemble it), I will double-check.

Hello, the probe is guaranteed for 1 year, and 82% have a lifespan of more than 3 years. The delivery time is 4 working days.

The warranty is 1 year and the delivery time is 4 working days.

Hello, you can pay by card. Click on order and continue the process, at payment you will be able to choose to pay by bank card.

Yes, because it is in a bottle with a screw cap. Make sure to rinse the probe in water each time.

Hello, to find out about current discounts, please visit our promotions page or sign up for our newsletter to receive special offers.

Yes, the winterising kit Reference PS-1650 is compatible with the AVADY Prim pH probe. You can place your order with confidence.

The parcel was dispatched on 5/3. The tracking is not yet updated but should appear within 48 hours. You can track your parcel here: Track Parcel.

The standard delivery time is 4 working days. For more information on delivery, please consult our delivery page.

You can find the compatible probe for the Pooleasy PH model by Avady here: Pooleasy PH Probe.

Hello, I will find the manual for the Bering PH and send it to you. Please provide your email to receive the instructions.

Hello. Yes, but we also have the 468 mV available here.

HD is home delivery, and PP is pick-up point.

Hello, the delivery time is 4 working days.

Yes, we deliver to Switzerland via FedEx. For more information on delivery, please feel free to contact us.

Hello, I would say once the calibration is finished.

Yes, it is possible to calibrate a pH probe even after three years of use. However, it is important to check if the probe is working correctly before proceeding with calibration. To test your probe, follow this link: pH probe test.

Hello, it is necessary to recalibrate your probe after replacement. The calibration procedure should be explained in detail in your user manual. Look for the terms "calibration" or "adjustment".

It is advisable to calibrate the probes as it depends on the probe and also on the regulator.

Good evening, could you send us a photo of your probe? I will check it.

Yes, for the Dinotec Comfort model, you can use this probe: pH Probe for Pool Comfort.

Yes, the probe we offer on our site here is compatible with the reference AYAC08AC00 for the AVADY PRIM pH Evol brand.

Yes, it is compatible. You can find it here: pH Probe for Phileo LT

Hello, yes absolutely.

A confirmation email was sent on 31/3. I am providing you with the tracking link here.

Hello, could you send me a photo of your probe, no need to disassemble it. Your system is a DIGI AQUALYSE.

For cleaning, use a mixture of lemon juice and water. Soak the probe for 10 minutes and then rinse it.

It is possible that the probe is affected by interference or requires calibration. Please perform a test by following this link: ORP probe test.

The reference PH-1-3-3239 seems to be the correct one for your system. Please send a photo of your current probe for verification.

Use a pH 7 calibration solution to calibrate your pH probe. You can find the appropriate solution here: pH 7 Solution.

No, but you can find them here: PH4 PH7 Calibration Kit and 465 mV Buffer Calibration Solution.

The delivery time is usually a few working days. To track your order, please use the following link: Order Tracking. Delivery is scheduled for Thursday.

It is important to ensure that the probe is properly calibrated. Please dip the probe into the standard solution and read the value displayed on the device. If you obtain the correct values, it indicates that the probe is functioning correctly. For further assistance, please follow this link: Probe test.

You can find the suitable pH probe for your Perle Duo Series electrolyser at this link: pH Probe for Perle Duo Series Electrolyser.

Yes, it is possible but not recommended to mount a probe in a horizontal position with an AstarlPool microPH regulator. It is important to ensure that there is always water to avoid measurement stability issues. For more information, please consult our FAQ.

The calibration solution bottles have a screw cap and are designed for multiple uses. Make sure to rinse the probe thoroughly with water before dipping it into the solution to maintain pH stability. For more details, refer to our user guide.

The connection cable length for the PH probe for Orpheo X is 5 metres. If you need more information about our products, do not hesitate to consult our online catalogue.

No, the pH probe measures the pH level while the chlorine probe measures a value in millivolts (mv) relative to the chlorine concentration. Each probe has a specific function and cannot be used for the other measurement.

Hello, it is necessary to calibrate the new probes to ensure accurate measurement. This depends on the probe and the controller. You will find the calibration procedure in the manual provided with the probes or on our website.

Hello, it is advised to calibrate new probes before use to ensure measurement accuracy. This depends on the probe and also on the controller.

It is necessary to use standard solutions to calibrate your probe. You can find the appropriate solutions and the calibration procedure in your controller's manual or on our website here.

It seems that you have a problem with the calibration of your probe. To resolve this issue, please follow the calibration procedure indicated in your controller's manual or consult our online guide here: Calibration Guide

For the Waterfriend MRD2 regulator, you will need the following probes:
PH: pH Probe for MRD2
Redox (chlorine): Redox Probe for MRD2

Hello, sorry we don't have that. You could try contacting the manufacturer directly or a specialised distributor.

Hello, I am not at the office yet. I will send you an email within the hour to resolve this delivery issue.

No, because that is not possible since the calibration depends on your device. However, they are measured. Ready to use means ready to measure.

To test the probe, follow the instructions here: ORP probe test.

The pH probe suitable for the BSPOOL EVO BASIC is available here.

You must first test your pH probe like this test link. If the pump is not running, it is because the Tri Pro has a system that prevents the pH canister from being emptied in that case.

Yes, the probe has been dispatched. I will send you the tracking link tomorrow.

In these three cases, they are the same probes. It's an update issue on the site.

Hello, the pH probe compatible with the Zodiac PH Link is available at this link. Please photograph your current probe for verification.

The recommended pH probe for the Mel France Ocedis device reference VPHELED 0202 FP is available here.

Yes, but do you only need the Ph7? pH7.5 buffer calibration solution and 700 mV buffer calibration solution.

Can you give me the brand of the regulator and the model of the regulator? For example, for a Phpool regulator, you would need this probe: pH Probe for C-Line Phpool.

A pH probe measures the pH, that is, the acidity of the water, while a Redox probe measures the chlorine level.

You can buy the pH probe for GA DUO and the necessary buffer solutions for calibration here and here.

The probe has a 5-metre cable and is fully compatible with the Avady Prim Evol controller.

According to our experience as a manufacturer, we know that 82% of pH probes exceed 3 years.

It looks like a tired probe, which is no longer able to send a stable signal, similar to a drained battery.

The probe is ready to measure as soon as it is received, but it must be calibrated according to your device's manual. For calibration, follow the instructions here.

Hello, you can find the pH probe for Aquarite LT here and the Redox probe here.

Not necessarily, the Redox probe can be directly connected to your Aquarite SV. You can find the compatible Redox probe here.

There are chemical, mechanical, and electrical differences that justify the price variations between the probes. For your situation, the best option would be this pH probe for PH.DIGIT.

There are several Procopi controllers. To help you choose the right probe, please photograph the controller and the installed probe. If you have a photograph of the controller's references, that should suffice. The compatible pH probe is available here.

Hello, yes, we offer business accounts. For the first 4 orders, we offer a 15% discount, then 25%. To benefit from these discounts, create an account on our site, and we will convert it into a business account. You can then order directly with the discount.

Here is the recommended probe for your dosing pump: Redox Probe for PoolEasy RX.

No worries, I see your name, and I'm the one who will do it. Make sure to place an order.

Hello, I will check the situation with the carrier and ensure that your order is delivered to you as soon as possible.

Yes, no worries, it is compatible.

Hello, 82% of the probes exceed three years with normal use.

Here is the probe suitable for Isipool PH L3: PH Probe for Isipool PH L3.

No worries, we have received your payment, we are shipping today.

Yes, you can pay for your purchases by credit card without creating a PayPal account. Simply select this option during the checkout process.

A confirmation email was sent at 11:50, possibly in the SPAM folder. Order number: DGFUZGQVA.

Hello, yes. You can find the solutions here: Solution 240mV and Solution 470mV.

If you are looking for a redox probe for your Irripool electrolyser, we recommend this probe specific to your device.

Hello, you can find the pH probe for Avady Prim here and the Redox probe here.

There are mechanical and electrical parameters that differentiate the probes. Our probes are compatible with your system.

If the displayed ORP value is lower than the setpoint, the chlorine injection operates. For further assistance, follow the given instructions.

Hello, could you send us a photo of your old probes?

Yes, you can also pay with Mastercard.

Hello, for the pH Expert there are 3 versions. Could you send me a photo of your current probe for verification?

Hello, yes absolutely. You just need to choose the bank transfer payment option when placing your order.

Try to follow the test available at this link to determine if your probe is still working.

Hello, to determine the appropriate calibration solution, please consult your manual or provide us with your email for personalised assistance.

Hello, you can find the calibration guide for your Microdos pH probe here.

Not 100% sure. It depends on the delivery person, but in theory, yes. With the strikes, it's safer to wait.

Do you already have a probe installed? For the installation of your pH probe, it may be necessary to use a saddle clamp.

The pH redOx probe with reference PH-1-3-0195 is designed for calibration at pH 4 and pH 7. You can find the appropriate calibration kit here.

The probe compatible with calibration at pH 4 and pH 7 for the BIO UV regulator is available here.

Calibration solutions can be stored for 2 years without concern.

Hello, sorry we do not have a discount but delivery is free.

Hello, no difference. It is advisable to use calibration solutions to verify that the regulator displays the correct value.

Yes, the probe is compatible. It is available at the price of €114. If you would like to receive a quote by email, please provide us with your email address.

Sorry, we do not have any promo codes at the moment, but shipping is free for your order.

Hello, I can offer you a 10% discount. Refresh the page and the prices will have decreased by 10%.

You can find the calibration solution for the pH probe here and the solution for the Redox probe here.

Hello, we have received your order. Have you checked your spam folder?

Hello, it depends on your system. Do you have a stuffing box? If not, watch this video that might help you: https://youtu.be/EDS5fIe5wUw

Hello, to find the suitable probe for your ASTRAPOOL controller, could you send us the reference or a photo of the label?

Hello, your request for account deletion has been processed. Have a nice day.

The cheapest pH probe for your Hayward controller can be found here: pH Probe for EZ Chem and for the Redox model here.

Hello, if you are having difficulty calibrating your pH probe for a Gold Waterair device, it may be that the probe is defective. You can test the probe as indicated here.

You can find the pH probe for Salt Relax Pro here and the Redox probe here.

It is recommended to recalibrate your pH measuring tool at least 3 times per season to ensure its accuracy.

The Redox probe compatible with your Klereo M5 controller can be found here.

If you made a mistake with your order and the product has not been unpacked, you can return it to us. For more information, please contact us at sales@sonde-ph-redox-piscine.fr.

Yes, you can use a pH probe with active oxygen. However, make sure to check the specifications of your pH controller for any specific precautions.

You can buy the pH 10 calibration solution here.

Free delivery is offered for orders over 54 euros. If delivery charges appear, please check the total amount of your order.

Hello, the pH probe for pH Perfect with reference PH-1-3-0071 is indeed compatible with your device. It has a blue BNC connector suitable for your 2012 model.

Hello, the calibration of this probe is done only at pH 7 according to the information we have.

For your SaltLine DUO probe, the correct reference is 467. You can find it here: pH Probe for SaltLine DUO. For the cap, we would need a photo to check the appropriate model.

If you need a 14 cm pH probe, we have the suitable model with an adapter for certain cases. You can find it here: 140 mm pH Probe for Isipool.

Your order was successfully dispatched yesterday. Please check your spam folder for the confirmation by email or SMS. We have resent the confirmation emails.