Addressing Customer Concerns: A Dialogue on Delayed Delivery Resolution

Client:
I have a problem with the delivery of an order.

Technical Advisor:
Hello. What is the issue?

Client:
Order was shipped over 2 weeks ago, still not delivered.

Technical Advisor:
Now, I can have a look at this. I will write you an email tomorrow.

Client:
Ok. Do you need anything from me?

Technical Advisor:
I see your name, it is OK.

Client:
Ok, thanks.