Customer Service in Dialogue: Solving Technical Problems and Spare Parts Delivery

Client:
Yes, I would like to know how to return something.

Technical Advisor:
I will send you an email.

Client:
Okay. Please send it to email@email.com.

Client:
We can't calibrate the probe. It keeps showing cppm errors. We have a dometic LS 2.

Technical Advisor:
In this case, it is a defective probe. We can send you a replacement probe.

Client:
Yes, please.

Client:
Should I send the old one back to you?

Technical Advisor:
No, it's not worth it.

Client:
Okay.

Client:
When can we expect the new one?

Technical Advisor:
Next Wednesday.

Client:
Okay, thank you.

Technical Advisor:
You're welcome.