Delivery Problem: Why Your Package Might Get Stuck in Prague?

Client :
Hello, I don't understand why my order from 30/07 is in Prague since 31/07 and why it hasn't moved since then? Please provide me with some information.

Technical Advisor :
Hello, I understand your concern regarding the status of your order. There could be several reasons why your package is being held in Prague. It could be customs issues, transportation delays, or other logistical problems. We will investigate this issue and provide you with an update as soon as possible.

Client :
Thank you for your quick response. I look forward to your update.

Technical Advisor :
You're welcome. We will keep you informed of any updates regarding your order. Thank you for your patience.