Customer Service in Focus: Solution for a Defective pH Probe

Client:
Hello! I bought a probe from you. pH probe for jd dual 40 60 90 Ref: PH-1-3-0290 Article 290. Unfortunately, it's not working. The probe fits, but the pH value is very unstable and fluctuates.

Technical Advisor:
Hello. The sensor may be defective. Please perform this test here and here. Sorry.

Client:
Thank you. I will do that. Yes, we bought it from you. Christine Hollauf.

Technical Advisor:
Please share the results and your name with me if you purchased the probe from us. We will replace it for you if necessary. Thank you very much.

Client:
Does the probe need to be completely filled with liquid? Our old one was completely filled, but this one is only half filled with liquid. Good morning.

Technical Advisor:
Hello. Can you take a photo?

Client:

Technical Advisor:
Based on your information, the probe is defective. We will send you a new probe today.

Client:
Thank you. Do you need any more information from me?!

Technical Advisor:
We're sorry, but unfortunately, it happens sometimes. No, it's not necessary. I see your name. I think you will receive the new parts on Friday.

Client:
Thank you.