Return Procedure: Correcting Errors in Product Orders

Client:
Hello, I made a mistake in my order and bought the wrong products. How do I make a return?

Technical Advisor:
Hello, can you explain the problem to me?

Client:
I bought PS-2903. When I actually needed PS-1640. I need pH 4 and 7 solution. I don't need pH 7.5 and preservation solution.

Technical Advisor:
Okay, I understand. I will email you later.

Client:
Okay, thank you. My email is email@email.com.

Technical Advisor:
Thank you.