Published : 2023-09-25

Handling Returns: Instructions and Advice for Short Probes

- Categories : Questions about RedOX probes

Client:
Hello, we have ordered probes, but they are too short or too small. I would like to return them. How do I do this?

Technical Advisor:
Hello

Client:
Here is the invoice for the order

Technical Advisor:
Can you send me a photo of where the probes are installed? Generally, it is possible to install them

Client:
They are not installed, but still in the box. Nevertheless, they do not fit. Our probes are longer.

Technical Advisor:
Yes, you don't have 120mm probes and we sent you 80mm probes, but generally that is not a problem

Technical Advisor:
Send me a photo of where your current probes are installed, I will check them.

Technical Advisor:
If necessary, we can also exchange them for longer probes

Client:
Can you please tell me how to return them and where to? Thank you for your help.

Client:
And then