Technical Exchange: Compatibility and Replacement of Probe for Hydra Casing

Client:
Hello

Technical Advisor:
Hello

Client:
I have a hydra ph hydra pure device and after calibration in the 7 solution it's okay, but in the 10 solution I get an ER message. I've done it 3 times and it's always the same. Apparently, my probe might be faulty, so I wanted to know if the model you have is compatible with my device.

Technical Advisor:
Yes, it's the probe! This model is compatible: https://ph-redox-pool.com/gb/hydra/425-ph-probe-for-hydraph.html

Client:
Okay, thank you because I don't see anything regarding the connection for the plug and I don't want to make a mistake.

Technical Advisor:
It's a BNC plug. Like this:

Client:
I need to go check and if necessary, I'll get back to you.

Technical Advisor:
OK.

Client:
Thank you for your response. Have a nice day.

Technical Advisor:
You too.

Client:
Apparently, it should be fine. In case it doesn't work, is there a possibility of a refund after return? Also, are there any 7 and 10 solutions available with the probe by any chance?

Technical Advisor:
Yes, there is a BNC plug. Like this: