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Client:
Hello, I ordered a redox probe for an Astra Pool Smart Next electrolyzer, but it's not working.
Technical Advisor:
Hello
Client:
I calibrated it with the 470 cmv solution and it works, but as soon as I put it in the water, it stops working.
It drops to 0 clmv.
Technical Advisor:
What reading do you get when you put it in the calibration solution?
Client:
470
454 and I calibrate it to read 470
Technical Advisor:
Then do this little test https://ph-redox-pool.com/gb/content/17-is-my-redox-probe-out-of-order
Give me the result, it will allow us to be certain that the problem comes from the probe.
Client:
324 without salt
Technical Advisor:
And with?
Client:
301
Technical Advisor:
Okay, the probe is faulty, I will replace it, please give me your name.
Client:
Heyer Lionel
Technical Advisor:
I will send it today.
Client:
Are you sure they are compatible with my electrolyzer? I was at Irrijardin and they told me I had to use the original ones that cost 470 euros.
Technical Advisor:
Yes, that's not a problem. It's just a faulty probe, unfortunately, it happens.
Client:
Okay, great. Thank you for your help. Should I send back the old one or can I throw it away?