Tracking and Resolution of Order Issues: A Dialogue with the Customer

Customer:
Good afternoon, can you tell me what is happening with my order NBEINUJQE? As of today, 17/05/2023, I still haven't received it.

Technical Advisor:
Hello

Customer:
Hello

Customer:
Can you answer my question?

Technical Advisor:
Your order has been shipped. I am checking the tracking link and will send you an email tonight.

Customer:
Thank you very much, I am waiting for your @ indicating the date I will receive my order.

Technical Advisor:
Ok

Customer:
I have a tracking number from packeta.com but it doesn't tell me where the package is and if I will receive it.

Technical Advisor:
In Spain, it is MRW, I have to look it up.

Customer:
The last update is from 11/05/2023 at 03:03:19.

Technical Advisor:
As soon as I am in the office, I will send you an email.

Customer:
Thank you for your assistance.

Technical Advisor:
Thank you.