Customer Support and Troubleshooting with an Online pH Probe

Client:
Hello, can you please help me?
I need assistance with placing an online order, but I need to speak to someone on the phone, please.
I need to purchase different items, but I don't want to do it until I'm certain that it's what I want.
Is it possible to speak to someone on the phone, please?
What is the phone number, please?
Thank you.
Okay.
Thank you very much!
Hello. As discussed and following our exchanges, I have just placed an order for the pH probe. Please ship it as soon as possible, as I need it urgently. Thank you, Olivier HUG.
Perfect, thank you! Is it sent by Colissimo? So it will arrive at my place within 48 hours.
Good evening, I received the probe, but I am disappointed as it doesn't work at all... What should I do, please? Thank you.
It doesn't show the correct pH at all.
I calibrated it and it doesn't change anything. I used a solution with a pH of 7.
I think I did everything correctly.
Yes, which test?
I will do it tomorrow, I am not near the pool right now.
Okay.
When I put it in the pH 7 solution, it shows a very low pH in the pool.
I think it's the same as the test.
No?
Okay, I will do that...
I will do it when I get back tonight.
Thank you for your help.
Hello. I just did the test and the pH doesn't change...
Please proceed with the replacement, I have already packed the defective probe.
Thank you, I hope the new one will work because the shipping will be the same...
Maybe put more foam around it? The carriers don't pay attention, that's for sure.

Technical Advisor:
Hello.
What's happening?
Call me.
680012753
Here I am: https://ph-redox-pool.com/gb/procopi/525-ph-probe-for-ph-220.html
👍
Hello, it will be shipped on Monday.
4 business days.
Hello, what's happening?
Can you do this quick test.
https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-
This way we will know if the probe is faulty.
Sometimes, probes don't withstand the journey, we will exchange it for you.
Do the test, we will be sure.
Okay, see you tomorrow.
Great, just in case, we can ship it to you tomorrow.
👍
Okay, I will replace it for you. It will be shipped tomorrow, that's all.
It's noted.
Unfortunately, it happens sometimes.
It happens in less than 1% of cases...