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Customer: Hello, I would like to make a modification to my order. Technical Advisor: Of course, what would you like to change? Customer: I would like to add an extra item to my order. Technical Advisor: Noted. Could you please provide me with the detai

- Categories : Questions about RedOX probes
Dialogue between client and technical advisor

Client: Hello, I just placed an order (QFWCKLTYH) for a Redox probe and I just realized that I ordered the wrong reference (ORP-1-3-0604). I have an STI II device, the correct reference is actually ORP-1-3-2975, is that correct? Can you please modify my order?

Technical Advisor: One moment

Client: Thank you

Technical Advisor: Can you send me a photo of your current probe?

Technical Advisor: I will check

Client: OK

Client: Thank you

Client: Probe image

Client: Probe image

Technical Advisor: Alright, I will change it to ORP-1-3-2975 instead of ORP-1-3-0604

Technical Advisor: Wait, let me make a note

Client: REF KAQ2435B Serial number 1709L0003

Client: Great, thank you!

Technical Advisor: Noted, it will be shipped tomorrow. Have a nice day

Client: Perfect, thank you, have a nice day as well