Troubleshooting for Redox Probe: Customer Service and Replacement Solutions

Client:
Hello! We received a redox probe from you, compatible for Idegis. When calibrating, it always shows E2. According to the description, this would mean that it is broken.
Best regards,
Elfie Scherf

Technical Advisor:
Hello

Client:
What can I do?

Technical Advisor:
Hello, unfortunately sometimes it happens, we will send you a new probe today.

Client:
Ok. This would be very kind. Do you need any data from me?

Technical Advisor:
It's okay, I can see your name.

Client:
Okay. Thank you.

Technical Advisor:
I'm sorry, but it happens. I wish you a nice day.