Problems and Solutions with Redox Probes: Exemplary Customer Service

Hello, I am Mr. Baricalla. You sent me a free redox probe just before the season because I had defective probes, which I appreciate for the quality of your service. But yesterday, I noticed that the chlorine injection is continuous. So I tested the probe and it is showing an error. In the reference test solution, it displays 360. How is it already out of order?

Hello Mr. Baricalla. Can you perform this quick test: https://ph-redox-pool.com/gb/content/17-is-my-redox-probe-out-of-order

In tap water I have 220mv and in salt water I have 210mv. I can send you the photos by email if you want.

I don't understand, it's still the probe! I will replace it for you!

Okay, thank you. I have sent you the photo of the test.

It will be shipped today.

Thank you.