Return Policy and Customer Support at PH-Redox-Pool: An Exemplary Dialogue

Client:
What if my order doesn't fit? Can I return it?
...under what conditions?

Technical Advisor:
Hello
Yes, send me an email, I will respond tomorrow.

Client:
To which address?

Technical Advisor:
ph-redox-pool@ph-redox-pool.com

Client:
I'm about to place an order
Support for pH RedOx probe 1/2
Reference PS-1637 Brand Sonde pH redOx
If I find any issues, can I return it? under what conditions?
Thank you and regards.
Rafael

Client:
I have sent you the email

Technical Advisor:
Yes, https://ph-redox-pool.com/gb/content/15-compatible-or-refunded

Client:
Sorry, the order is

pH probe for AQR FLO ADVANCE 22
Reference PH-1-3-1966 Brand Sonde pH redOx