Efficient Customer Service: Resolving an Astrapool Micro PH Probe Issue

Client:
Hello, is anyone there?

Technical Advisor:
Hello, how can I assist you?

Client:
I have a question before ordering a pH probe.

Technical Advisor:
No problem, I'm here to help you.

Client:
I put the probe in a glass of water and it shows 9.9. When I add vinegar, it drops to 00. What do you think?

Technical Advisor:
It seems like your probe is faulty.

Client:
Okay, I will order a new one on your website. Thank you and have a good day.

Technical Advisor:
Thank you, have a good day.

Client:
Is it a standard probe?

Technical Advisor:
No, what is the model of your controller?

Client:
It's an Astrapool. How much does the probe cost and where can I find it on your website?

Technical Advisor:
What is the model of your Astrapool?

Client:
Let me check... It's an Astrapool Micro PH.

Technical Advisor:
One moment please.

Client:
Okay.

Technical Advisor:
Here is the link to the probe you are looking for: https://ph-redox-pool.com/gb/astralpool/90-pH-Probe-for-Micro-pH.html