Published : 2023-10-01

PH Probe Return and Exchange Guide: A Conversation with the Technical Advisor

- Categories : Questions about RedOX probes

Customer:
How to return a product

Technical Advisor:
Hello

Technical Advisor:
What is the problem?

Customer:
Error with the size. I bought a pH probe that is too long, I need an 80mm probe.

Technical Advisor:
Ok, we also have shorter ones. I will check your order and send you an email.

Customer:
Okay. I will also need a probe holder and a plug, to add to the order.

Technical Advisor:
Can you send me a photo of where the probe is installed?

Technical Advisor:
The probe is in a cable gland.

Technical Advisor:
?

Customer:
No, a probe holder. Photo of the probe to be replaced.

Technical Advisor:
What does the probe holder look like?

Customer:
Probe to be replaced.