Exchange between customer and technical advisor regarding non-receipt of a warranty redox probe.

Client:

Hello, I still haven't received the redox probe that you sent me under warranty? Regards, Mrs. DEROUET

Technical Advisor:

Hello Mrs. DEROUET, I'm sorry to hear that you haven't received your redox probe yet. We will check the status of your shipment. Could you please provide me with the tracking number that we sent you via email?

Client:

Yes, of course. The tracking number is www.example.com/tracking. I hope this can help resolve the issue.

Technical Advisor:

Thank you for the tracking number. I will check it immediately and get back to you as soon as possible.