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Contact: Hello
Advisor: Hello
Contact: I bought a probe from you and unfortunately it's not working again
Advisor: Your name please
Contact: 
Contact: 
Contact: Christine Hollauf
Advisor: Have you received the replacement probe we sent you?
Advisor: Is the probe in the photo the new probe?
Contact: Yes, exactly
Contact: That's the replacement probe
Advisor: It's very strange to have the same problem twice! We can replace it for you
Contact: Unfortunately, I don't know either
Advisor: We will send you a new probe today!
Contact: Thank you. I hope it fits this time.
Contact: Can you send me the tracking number again?
Advisor: I hope so, because we only had this problem once this year with another customer!
Advisor: Yes, this afternoon or Monday
Contact: