Technical problem resolution: Unstable probe exchange for a satisfied customer.

Client: Hello, we have installed the pH and redox probes that we ordered, but we have an issue with the redox probe. The values are not stable and for example, they go from 620 to 700 every second... the values vary. What can we do about this?

Client: This was the order HSHYSHJAR

Technical Advisor: Hello, how long has the probe been installed?

Client: Two weeks. Are you there? 😎

Technical Advisor: This is not normal, it might be an unstable probe, we will exchange it for you.

Client: Ok, how can I proceed?

Technical Advisor: I have your order number, so I will send you a new probe tomorrow.

Client: Perfect, thank you. Do you need the old one back? Is there another brand?

Technical Advisor: No, it's not necessary. It's not a brand problem, it happens sometimes.

Client: Ok, perfect. Thank you. Have a good Sunday.

Technical Advisor: You too.