Efficient after-sales service: Quick replacement of a defective pH probe.

Client:
Hello, I ordered a pH probe from you. I am having trouble calibrating it. I think it may be defective as there is no difference between calibration A7 and A9, my Orpheo X is showing a calibration error. Please respond to me. Thank you.

Technical Advisor:
Hello, yes it seems to be the case.

Technical Advisor:
Give me your name, we will replace it for you.

Technical Advisor:
It happens sometimes.

Client:
Céline Tricard.

Technical Advisor:
It will be shipped on Monday, sorry and have a good evening.

Client:
Thank you for your prompt response. Have a good evening.

Technical Advisor:
Have a good evening.