Tracking and Resolution of Delivery Issues: Dialogue Between a Customer and a Technical Advisor

Client:
When will my order arrive?

Technical Advisor:
Hello, one moment.

Technical Advisor:
The link: https://tracking.postnl.nl/track-and-trace/3SDOKC1609632/be/8600.
They are running late!

Client:
Post nl hasn't received it yet, but the other link says it's already delivered!

Client:

Technical Advisor:
One moment.

Client:
And how much delay is there? Can you ask?

Technical Advisor:
https://tracking.postnl.nl/track-and-trace/3SDOKC1609632/be/8600
This is the tracking link.
I will ask them.

Client:
Thank you.

Technical Advisor:
You're welcome, feel free to contact us again! Have a nice day.

Client:
Will you ask?

Client:
??

Technical Advisor:
Yes, I will ask them.

Client:
How will you let me know the result? By email?

Technical Advisor:
Yes.

Client:
Okay, thank you.