One-year warranty for pH probes: Exchange and Follow-up Process

Client:
Hello, what is the warranty period for a pH probe?

Technical Advisor:
Hello, 1 year.

Client:
Okay, how should I proceed because I bought a probe on May 4th and it's already not working?

Technical Advisor:
We will replace it for you! What seems to be the issue?

Client:
Since Friday, my automatic pH control is showing 0.0. I recalibrated the probe to 7 and when I turn it back on, it still shows 0. I know that when I test with pH strips, everything is okay.

Technical Advisor:
Okay, tomorrow we will send you a new probe. Unfortunately, this sometimes happens.

Client:
Okay, do you need any information from me?

Technical Advisor:
No, I see your name and I found your order.

Client:
Okay, how does it work then?

Technical Advisor:
I will simply send you a new probe! It's under warranty.

Client:
Okay, what are the delivery times?

Technical Advisor:
4 business days.

Client:
Perfect, thank you.

Client:
Can you send me a link to track the shipment of the exchanged probe?

Technical Advisor:
Hello, yes I will send that to you by email within 1 hour.