Client:
Hello, it is indicated to calibrate the redox probe. But I have a Davey Regul Matic and I don't have a calibration option. What should I do? Thank you
Technical Advisor:
The Davey is an exception! There is just a check with a 465 mV solution. Do you have the manual for your device?
Client:
Yes, I have the manual. When I dip my probe in the solution, all the LEDs light up.
Technical Advisor:
That's okay then, I think.
Client:
However, when I use a test strip, it indicates that the free chlorine is high and only the first LED is lit.
In the manual, it says that when the probe is in the solution, only the first LED should be lit.
Technical Advisor:
Try this. Put the probe in a glass of tap water, see which LED is lit, then add salt to the water and see if there is a change. In the meantime, I will look at the documentation.
It's not necessary! The probe is faulty! Give me your name, I will send you a new probe
If you ordered from us
Client:
I just tested it. Probe in water, only one LED. If I pour salt, I have 2 LEDs and then the orange LED.
Okay, thank you. I haven't ordered yet. Which probe should I buy?
Technical Advisor:
Send me a photo of your current probe, no need to disassemble it, I will check
Client:
Alright, thank you. I will send you a photo.