Client:
Hello, I bought a redox probe from you but it's not working, it's too long.
Technical Advisor:
Hold on, let me check your order.
Can you send me a photo of where you're installing the probe?
Technical Advisor:
Ok, I understand you have an avady-type installation! Hold on.
Client:
Which is not very good, by the way.
Technical Advisor:
https://m.youtube.com/watch?v=UMMKehtYVvY
At the end of the video, it explains how to install a "long" probe.
If you're missing the plastic spacer, I'll send it to you.
Client:
Thank you, we understand.
Technical Advisor:
Do you have the spacer?
Client:
https://files.smartsuppcdn.com/files/accounts/409828/uploads/V93JxWEct_thumb400.jpg
That's it.
Technical Advisor:
Yes.
Client:
Yes.