Exchange of incompatible probes: Return procedure and selection of the correct model

Client:
I made a mistake with an order from December 22, it is not compatible with my equipment, but it has not been unpacked, what are the options?
The order number is BDYFTGKNM.

Technical Advisor:
Hello. You can return it to us. What type of probe are you looking for?

Client:
Screw-in probes for Zodiac.

Technical Advisor:
Can you take a photo of your current probes? I will see what I can offer you.

Client:
Give me 2 minutes, I will check the exact models. They are Chlore Clever and Gen PH.

Technical Advisor:
Okay. I suggest sending you the screw-in probes and you can return the probes you have. However, please send me a photograph of your probes, I will check because there are 2 types of screw-in probes.

Client:
To which email should I send the photos? And is the price the same?

Technical Advisor:
You can send the photos to ventes@ph-redox-pool.com/gb. They are a bit more expensive, but we will simply replace them at no cost. You just need to return the others to us.

Client:
I don't see your address on the website?

Technical Advisor:
I will send it to you by email. You're welcome. I just sent you the email.

Client:
I just sent you the photo of the probes. Can you confirm that you have these models? Thank you. I also sent you a photo of the connector, please confirm it for me as well. Perfect, thank you for your kindness and have a good day.

Technical Advisor:
Yes, we received them. Thank you. Great, I just confirmed that by email. Have a good day.