Responsive Customer Service: Resolving a Chlorine Probe Issue

Client :
Hello. I bought 2 probes and the chlorine one is not working properly.

Technical Advisor :
Hello. What seems to be the problem?

Client :
It's not giving accurate readings. It shows 650 and a minute later it shows 64 and so on.

Technical Advisor :
It seems like it's not stable. Can you do a quick test and let me know what happens? https://sonde-ph-redox-piscine.fr/content/17-ma-sonde-redox-est-elle-hors-service-

Client :
5 minutes please.

Technical Advisor :
No problem.

Client :
303 without salt and 297 with salt. The pH probe works perfectly.

Technical Advisor :
That's not good, it didn't survive the journey. I'll send you a new probe.

Client :
Thank you very much. Do you have all the necessary information?

Technical Advisor :
Yes, your complaint has been registered. It will be shipped tomorrow with our apologies.

Client :
Thank you very much.

Technical Advisor :
You're welcome!

Client :
👍

Client :
Hello

Technical Advisor :
Hello

Client :
I didn't receive any notification for my probe. Is that normal?

Technical Advisor :
Yes, your complaint has been registered. It will be shipped tomorrow with our apologies.