Customer Service: VAT Issue Resolution for an Order in Switzerland

Client:
Hello, I wanted to order a probe, but the VAT is not being removed at the time of payment (Switzerland).

Technical Advisor:
Hello, indeed the system cannot do that. No worries, I will send you a payment request without VAT. How would you like to pay? By card or PayPal?

Client:
Hello, I will pay with PayPal.

Technical Advisor:
One moment. The amount will be 97 € excluding VAT?

Client:
Ok.

Technical Advisor:
I have just sent you the PayPal payment request. Once we receive your payment, we will validate your order.

Client:
Can you send it to email@email.com?

Technical Advisor:
No, to this address: email@email.com. I can resend it to that email address.

Client:
Alright, that's my PayPal account.

Technical Advisor:
Ok, one moment. It's done. Once we receive your payment, we will validate your order.

Client:
It's paid.

Technical Advisor:
Understood, I validate your order.