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2862 articles
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The proper selection and ordering of pH and Redox probes for BWT systems.
Published : 2023-09-27 | Categories : Questions about RedOX probesThe customer has a BWT system and needs a pH probe and a redox probe, but is unsure which ones are needed. The technical advisor provides links to the required probes and asks for photos of the [...]
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Effective management of a product incident: Quick replacement of a faulty probe.
Published : 2023-09-27 | Categories : Questions about RedOX probesIn this exchange, a customer reports a defect on one of the ordered probes, reference UYCEQHGMQ. Specifically, an element of the s20 redox probe is broken in the glass part, making the probe [...]
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Installation of the Redox Probe in the Astrapool Smart Next 21 Salt Chlorinator
Published : 2023-09-27 | Categories : Questions about RedOX probesA customer inquires about the possibility of adding a RedOX Probe to their Astrapool Smart Next 21 salt chlorinator. The Technical Advisor confirms that it is possible and provides a link for [...]
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Customer Service Issues: Difficulties with the calibration of the ORP-1-3-3088 p
Published : 2023-09-27 | Categories : Questions about RedOX probesCustomer Martin Martini is having problems with the calibration of probe ORP-1-3-3088. Despite three replacement deliveries and a new buffer solution with 470mV, none of the probes could be [...]
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Multilingual Interactions: A Dialogue Between Client and Technical Advisor
Published : 2023-09-27 | Categories : Questions about RedOX probesThis is a brief exchange between a customer and a technical advisor. The customer, identified as "No Komprende," greets the advisor. The technical advisor responds with a simple "Hello." Later, [...]
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Tracking and Resolution of Delivery Issues: Dialogue Between a Customer and a Te
Published : 2023-09-27 | Categories : Questions about RedOX probesIn a customer-advisor conversation, the customer inquires about the arrival of their order. The technical advisor provides a tracking link for the order, but the customer reports a delay and [...]
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Efficient after-sales service: Quick replacement of a defective pH probe for poo
Published : 2023-09-27 | Categories : Questions about RedOX probesPhilippe ROUMEGIERAS, a customer, reported a defect on a PH probe for the pool basic evo that he ordered the previous year. Despite proper use and maintenance, the probe started showing signs of [...]
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Resolution of a faulty pH probe issue: exchange and advice from the technical su
Published : 2023-09-27 | Categories : Questions about RedOX probesA customer is experiencing a problem with their pH probe, which constantly displays a "pH error" message, despite correct calibration and a pH reading of 7.2. The technical advisor, suspecting a [...]