Effective management of a product incident: Quick replacement of a faulty probe.

Client:
Hello, we have ordered several probes, order reference UYCEQHGMQ. One of the probes has a defect.

Technical Advisor:
What seems to be the problem?

Client:
A part of the probe is broken in the glass section. The probe is not functioning as a result. It is the redox s20 probe.

Technical Advisor:
Oh no! Let me check your order. Okay, I will send you a new probe tomorrow.

Client:
Alright, thank you.

Technical Advisor:
Noted! I'm sorry! It's made of glass.

Client:
No problem, thank you for your prompt response.

Technical Advisor:
You're welcome, it's normal. Have a nice day.

Client:
You too.