Resolution of a faulty pH probe issue: exchange and advice from the technical support team.

Client:
Hello, my PH probe is not working despite calibration. I still get an "PH error" message even though my PH is 7.2...

Technical Advisor:
Hello

Technical Advisor:
I think the probe is defective, but please try this quick test

Technical Advisor:
https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-

Client:
Hello, I will go and do the test. White vinegar?

Technical Advisor:
It doesn't matter

Client:
The value doesn't change

Technical Advisor:
The probe is defective

Client:
How can I get a replacement?

Technical Advisor:
If you ordered it from us, we will send you a new probe. We will ship a new probe to you tomorrow. Hold on, let me note that down.

Client:
OK, thank you very much. KXTXBEEXN refers to the purchase.

Technical Advisor:
It's done, it will be shipped tomorrow. I see your name, no problem.

Client:
Thank you

Technical Advisor:
You're welcome, it's my apologies but it happens sometimes.