Technical Support: Resolving a pH Probe Issue

Client:
Hello

Technical Advisor:
Hello

Client:
I bought a pH probe and I can't calibrate it, it doesn't read in the pH7 solution

Technical Advisor:
When you connect it, can you read a pH value?

Client:
No, none at all

Technical Advisor:
And if you disconnect the probe, what happens?
And restart your regulator

Client:
I'm trying

Technical Advisor:
Ok

Client:
Same here
It asks me to use the pH7 solution

Technical Advisor:
What regulator do you have?

Client:
ees pro

Technical Advisor:
So with or without the probe, it's the same thing?

Client:
If I dip it in the liquid delivered with the probe, it measures
It doesn't work in water either

Technical Advisor:
What value are you reading?

Client:
7.61

Technical Advisor:
That's not good! I'm not certain, but it might be the probe. I will change it for you. Please give me your name.

Client:
Franck Cavallo

Technical Advisor:
Thank you, I will change the probe for you.

Client:
Thank you