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Client:
Hello, my order BAOTNJEUT has been shipped by you, but the FedEx carrier did not do their job. The package is at the Montpellier warehouse. I received an email at 10:40, they were supposed to send another email before 13:20, but no news. They don't seem interested in going to the other side of the department. It was urgent, I paid for FedEx to do their job. If I had known, the post office would have been faster. Please escalate this to the carrier. Regards.
Technical Advisor:
Hello
Technical Advisor:
I'm checking
Technical Advisor:
Indeed, they should have delivered it to you yesterday.
Client:
If you have the possibility to escalate this to them, as they did not make the effort to come because they must not have had anything else to deliver in my area. Now I have to wait until Monday, I suppose they won't come today...
Technical Advisor:
I will ask them for the reason, as the package was in your region at 6:00 in the morning.
Client:
Ok, thank you very much.
Technical Advisor:
Have a nice day.
Client:
Thank you, have a nice day too.