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Customer Support Interaction: Purchasing the Right Probe for Zodiac PH Expert

- Categories : Questions about RedOX probes
  • Client:
    I have tried to reach out on mail without reply… I need a new probe for my Zodiac PH Expert, but am not sure about which type…
  • Technical Advisor:
    Hello. Can you please give me your email?
  • Client:
    My email is email@email.com. I recently bought a chlor expert probe that works great.
  • Technical Advisor:
    Good to know! Here is the probe you need. I believe my response ended up in your spam folder!
  • Client:
    Great! Out of curiosity, is this similar? Link
  • Technical Advisor:
    Yes, but that is a version 2 for different mounting system.
  • Client:
    You’re right! Found your reply in the spam now. Thanks for your help. I would like to place the order now. Can It be sent as a gift to avoid customs?
  • Technical Advisor:
    I can ask about that. Also, yes, we can export without VAT to avoid double taxes. Please confirm how you'd like to pay?
  • Client:
    Paypal is fine. My order is ready.
  • Technical Advisor:
    Good. Do you need the calibration fluid as well?
  • Client:
    Yes, I need one redox probe and two pH probes. How long do they last?
  • Technical Advisor:
    They last for 3 years. The probes are 470 mV for pH4 - pH 7. Here are the links for 470 mV buffer calibration solution and pH 4-pH 7 calibration kit. Should I add these to your order ?
  • Client:
    Yes, please.
  • Technical Advisor:
    Sure, I will send you an e-mail within the hour. Thanks for your patience!
  • Client:
    Thanks, I appreciate it.
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