Customer Service Interaction: Order Tracking and Delivery in Spain

Customer:
Good morning. Can you please track my order?

Technical Advisor:
Good morning. One moment please.

Customer:
I received an email from the company email@email.com with the subject "🚚Delivery🚚".

Technical Advisor:
https://s.correosexpress.com/c?n=32300xxxxxxxxx5

Customer:
The email indicates that delivery was unsuccessful. Are you the ones using this courier company?

Technical Advisor:
The statuses are not yet updated, this was sent on 26/6. Yes, we use that courier company.

Customer:
I haven't left my house. The email has a link to schedule a new delivery in three days with a charge of 1.5€.

Technical Advisor:
That is not normal. We deliver within 5 business days, wait for the delivery. We deliver every day in Spain without any worries.

Customer:
Alright, thank you, I will wait for the delivery without taking any further action. Please try to expedite the delivery.

Technical Advisor:
OK.