Customer Issues with Online Checkout: A Technical Consultation

Customer:
I have items in my shopping cart and selected DE Hermes PP. Payment is offered under point 4, but I can't activate it.

Technical Advisor:
Hello

Technical Advisor:
One moment

Technical Advisor:
Have you selected a relay point?

Customer:
Now it worked, but I haven't placed the order yet. Why is there a €18 shipping fee?

Technical Advisor:
That's because you chose Fedex.

Customer:
Ah, I need to change that.

Technical Advisor:
Yes, DE Hermes PP is free.

Customer:
I changed it, but now I still can't activate it. Won't it be delivered to my address?

Technical Advisor:
I'm not sure what's going on, we'll do it manually. How would you like to pay? Bank card or Paypal?