Customer dialogue: Finding solutions with technical support

Customer:
Good day.

Technical Advisor:
Good day.

Customer:
Let me explain the situation before I get to the question.

Technical Advisor:
OK.

Customer:
Hello again, I have performed the relevant tests and am now more confused than before, can you help me with troubleshooting?

Technical Advisor:
Hello, we can try, but in 30 minutes when I am in the office.

Customer:
Hello Oliver, please excuse the late response. I was finally able to perform the test.

Technical Advisor:
Hello, here is a good tip for the test. I will do that.

Technical Advisor:
Here is a probe with SN6.

Customer:
Including experienced, very helpful supporters 😉

Technical Advisor:
You're welcome.