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2862 articles
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Return of defective Redox probes and compatibility search with Tripro Zodiac.
Published : 2023-09-25 | Categories : Questions about RedOX probesClient returns 2 defective Redox probes, refund upon receipt. No compatibility issues with Tripro Zodiac.
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Effective Customer Service: A Dialogue with a Technical Advisor
Published : 2023-09-25 | Categories : Questions about RedOX probesClient: Hello, I would like to inquire about the delivery time for my order. Technical Advisor: The delivery time for your order is estimated to be 4-5 working days. Client: Thank you very [...]
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Change and recalibration of Astralpool Smart Next filtration probes.
Published : 2023-09-25 | Categories : Questions about RedOX probesThe client is changing their 2019 Astralpool filtration probes due to a high chlorine level. The advisor recommends recalibration.
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Resolution of an error on Orpheo 2: Practical guide and troubleshooting steps
Published : 2023-09-25 | Categories : Questions about RedOX probesClient encounters an error "ERR ORP+PH" on their Orpheo 2. The agent suggests testing the probes and unplugging/replugging the device.
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Understanding Avady PH Probe Recalibration: A Customer's Journey to Replacement
Published : 2023-09-25 | Categories : Questions about RedOX probesUK client inquires about 75% PH probe reading on Avady. Advised probable replacement. Client agrees to purchase new one.
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Understanding Avady PH Probe Recalibration: When to Replace Your Electrode
Published : 2023-09-25 | Categories : Questions about RedOX probesClient's 2-year-old Avady AYAC08AC01 PH probe needs replacement after showing 75% readout. New one suggested by advisor.
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Customer Service: Confirmation and transfer issues resolved.
Published : 2023-09-25 | Categories : Questions about RedOX probesCustomer does not receive transfer email. Advisor confirms order and offers reshipment.
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Technical Support: How to Find the Reference of an Irripool pH Probe
Published : 2023-09-25 | Categories : Questions about RedOX probesClient is looking for the reference of the Irripool pH probe REF RQ04178X. Advisor provides a link for further details.