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2862 articles
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Customer-Advisor Exchange: Package Tracking and Delivery Date
Published : 2023-09-29 | Categories : Questions about RedOX probesIn this exchange, a customer inquires about the delivery date of their package. The technical advisor, after a brief check, provides a link for tracking the package on La Poste's website. They [...]
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Technical support: Replacement and calibration of pool probes
Published : 2023-09-29 | Categories : Questions about RedOX probesA customer is questioning the inclusion of joints in the probes' equipment. The technical advisor confirms that joints are not included as standard but can be added. The customer explains that [...]
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Instructions for calibrating chlorine and pH-minus probes: A conversation with t
Published : 2023-09-29 | Categories : Questions about RedOX probesIn this dialogue, a customer is looking for a solution to calibrate their chlorine and pH-minus probe. The technical advisor recommends consulting the controller's manual, which should contain [...]
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Choosing the Right pH Probe for Your Zodiac pH Perfect: Technical Support Guide
Published : 2023-09-29 | Categories : Questions about RedOX probesIn a conversation between a customer and a technical advisor, the customer asks which pH probe is compatible with their Zodiac PH Perfect CXWA02010223190012 device. After requesting a photo of [...]
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Polite Exchanges Between Client and Technical Advisor: A Case Study
Published : 2023-09-29 | Categories : Questions about RedOX probesThis article presents an interaction between a client and a technical advisor. The client greets the advisor, who responds with the same greeting before offering assistance. The keywords for [...]
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Search for Adequate Redox Solution: Dialogue between Client and Technical Adviso
Published : 2023-09-29 | Categories : Questions about RedOX probesThe customer is looking for a 675mv redox solution for a Monarch Regulmatic device. After a small correction, it is specified that the desired value is actually 625mv. The customer would like to [...]
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Finding the Perfect Cap for Winterizing Kléréo pH and Redox Probes: A Practical
Published : 2023-09-29 | Categories : Questions about RedOX probesA customer is looking for a cap to winterize their Kléréo pH and redox probes. The technical advisor suggests a solution by providing a link to a website where they can find a winterization kit f [...]
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Resolving Cable Length Concerns for PH 1 3 1711 in Hayward Sensor Units
Published : 2023-09-29 | Categories : Questions about RedOX probesA client inquired about the cable length of the PH 1 3 1711, expressing concern that its 5-metre length would be too long to fit into the Hayward sensor unit. The technical advisor confirmed the [...]
