Technical support: Replacement and calibration of pool probes

Client

Hello, are your probes equipped with a seal?

Technical Advisor

No, not as standard, but I can add it for you.

Client

I tried to remove mine and both seals came off.

Technical Advisor

Did they fall into the pipe?

Client

I think so, but it's not easy to find them because the pool is upstairs. My probe is 2 years old, it shows a pH of 4.4 while my analysis shows a pH of 7.2. I wanted to calibrate it and that's when I lost the seals. Can you send me a probe + the seals + 2 calibration flasks, one pH7 and 1 pH4?

Technical Advisor

I can add the seals, no problem. The pH7-PH4 is separate. See here

Client

Ok perfect, do you have a photo of the probe to see if it matches mine?

Technical Advisor

See here Send me a photo of your current probe, no need to dismantle it, I will check.

Client