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2862 articles
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Problem Resolution for Colissimo Tracking: Dialogue between Customer and Technic
Published : 2023-10-02 | Categories : Questions about RedOX probesThe article presents an interaction between a customer and a technical advisor. The customer encounters an issue with the tracking number of their Colissimo order, stating that it is not valid. [...]
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Efficient Customer Service: Resolving an Astrapool Micro PH Probe Issue
Published : 2023-10-02 | Categories : Questions about RedOX probesA customer approaches a technical advisor to obtain information about a pH probe. After testing the probe in a glass of water and observing a reading of 9.9, followed by a drop to 0 after adding [...]
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Technical Support: Guide to Choosing the Corelec pH Probe for Pools
Published : 2023-10-02 | Categories : Questions about RedOX probesThe customer owns a Corelec brand device for their swimming pool's pH, model Digit pH series 0076 from the year 2007. They need to replace the pH probe as it is defective. Not knowing which [...]
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Technical Support for Pool Redox Probes: Controls, Compatibility, and Troublesho
Published : 2023-10-02 | Categories : Questions about RedOX probesIn this exchange, a customer inquires about the compatibility of the Magaline probe with Magiline pools and reports a malfunction in their redox probe. The technical advisor suggests a [...]
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Efficient Customer Service: Urgent Delivery of PH9 for CCEI Phileo Probes
Published : 2023-10-02 | Categories : Questions about RedOX probesIn a technical support conversation, Michel Persoz urgently requests PH9 for calibrating his CCEI PHILEO probe. He specifies that he already has PH7 25°. The support agent confirms that the [...]
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Customer-Advisor Exchange: Cable and Connector Selection for PACIFIC PH Device
Published : 2023-10-02 | Categories : Questions about RedOX probesIn a conversation between a customer and a technical advisor, the customer inquires about the length of a cable, which is confirmed to be 5 meters by the advisor. The customer then mentions [...]
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Etatron pH probe replacement: Consultation and solutions for technical issues.
Published : 2023-10-02 | Categories : Questions about RedOX probesThe customer has an Etatron system and needs a new pH probe. The technical advisor recommends a specific pH probe for Etatron. The customer asks if this probe is suitable for their "CXB4000301" [...]
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Lack of Zodiac Probe Port for New TRI Probes: Conversation with a Technical Advi
Published : 2023-10-02 | Categories : Questions about RedOX probesIn this exchange, a customer inquires twice about the availability of the Zodiac probe door for the new TRI probes. Unfortunately, the technical advisor informs the customer that they are not [...]