Technical Support for Pool Redox Probes: Controls, Compatibility, and Troubleshooting

Client: Hello, is your Magaline probe compatible with Magiline pools?

Client: I have an IMAGI-X system and my redox probe is defective.

Technical Advisor: Hello, please wait a moment.

Technical Advisor: Here it is

Client: Thank you!

Technical Advisor: 👍

Client: Hello, I received my order THELRUAXB but it is incomplete.

Client: There was a redox probe and a calibration and winterization kit. I only received the probe. Thank you for your help.

Technical Advisor: Hello,

Technical Advisor: I will check this and take care of it, I will send you an email.

Client: Thank you.

Client: Hello, Thank you for the shipment. I am having a problem with the probe I received. The calibration procedure goes normally, but when I put the probe in the pool water, the value instantly drops to 1 mV. Could the probe be defective? (Magiline IMAGI-X pool)

Client: When I re-dip the probe in the calibration solution, the value is correct, but I cannot measure the redox value in the pool, whether in the probe holder system or in a sample.

Technical Advisor: Can you perform this test?

Technical Advisor: Link to the test

Client: Yes, but I have to dismantle my entire system again because I put the old probe back in the meantime...

Technical Advisor: No, just connect the new probe to the device.

Technical Advisor: To perform the test.