Clarification on the Zodiac Perfect PH Probe Order: Between Confusion and Confirmation

Client:
Hello, I just ordered a Zodiac Perfect pH probe, but on the confirmation slip I see "redox probe"?

I need a non-redox pH probe.

Which controller do you have?

Hello, Zodiac Perfect pH.

Send me a photo of your current probe, no need to dismantle it, I will check, there are several versions.

I can't, it's with my client.

The redox probe is for chlorine.

I need one for pH.

Technical Advisor:
Hello

Which controller do you have?

OK

Yes

Version 1: https://ph-redox-pool.com/gb/zodiac/71-pH-Probe-for-pH-Perfect.html

Version 2: https://ph-redox-pool.com/gb/zodiac/3010-ph-probes-for-ph-perfect-v2.html

Version 3: https://ph-redox-pool.com/gb/zodiac/2952-ph-probes-for-ph-perfect-v3.html

Your order is for a pH probe, version 1. https://ph-redox-pool.com/gb/zodiac/71-pH-Probe-for-pH-Perfect.html

That's what you want, right?

Sonde pH redOx is our brand.

The product is: pH Probe for pH Perfect, Reference Number: PH-1-3-0071

Client:
When I searched on your website, it clearly said "Perfect probe," but once I paid, you confirmed a "redox probe"?

I just paid for it.

Can you cancel this order?

pH Probe for pH Perfect, Reference PH-1-3-0071, Brand Sonde pH redOx, High-quality pH probe, Extended lifespan thanks to their proven and exclusive technology, You are buying at a fair price without compromising on quality, pH probe with connection cable for replacement on Zodiac devices, For pH Perfect controller, Moderately priced probe.

I don't understand.

I did order, yes, okay, so why in my confirmation are you talking about a redox probe?

Yes

In my order confirmation, you mention a redox probe?