Communication and order tracking: Dialogue between customer and agent

Contact:
Good afternoon
When will I receive the order?
email@email.com
Thank you very much
I don't see any progress from the carrier

Agent:
Give me your email, I will write to you tomorrow morning.
Thank you

Contact:
Good afternoon
When will I receive the order?
email@email.com
Thank you very much
I don't see any progress from the carrier

Agent:
Give me your email, I will write to you tomorrow morning.
Thank you