Problem with the calibration of the pH probe: Solutions and compatibility with Technopool Basic.

Customer:
Good day, I bought a pH probe from you but unfortunately I am unable to calibrate it. The device is giving me an error for the pH 4 value. Do I even need to calibrate the new probe? I have the Technopool Basic device and I bought the following probe: SYSTEM PH-RX Ref: PH-1-3-1933. Is this the correct one for the pH value? Kind regards.

Technical Advisor:
Good day, thank you for your inquiry. It is normal that you need to calibrate your new pH probe in order to obtain accurate measurements. The error for the pH 4 value could indicate a problem with the probe or the calibration solution. Regarding your question about the compatibility of the probe with your Technopool Basic device, the probe SYSTEM PH-RX Ref: PH-1-3-1933 should indeed be suitable. However, if you continue to experience issues, I recommend contacting our customer service. Kind regards.