Communication between the client and the technical advisor regarding probes and warranty.

- Categories : Questions about RedOX probes

Client:

Good evening.


Technical Advisor:

Good evening.


Client:

Please send me the gold probe as before.


Technical Advisor:

We have it in stock.


Client:

Send me the link please, I will place the order.



Client:

And also the pH for this.



Client:

Please include it with the gold probe. Thank you.


Technical Advisor:

Noted, it's included!


Client:

Good day, the pH probe from this order is faulty. It shows a 0.9 pH difference. Is it still under warranty?


Technical Advisor:

We will send you a new one.


Client:

Thank you, do you want me to send the old one back?