Customer-Advisor Interaction: Tracking and Resolution of Delivery Issues

- Categories : Questions about RedOX probes
Dialogue between client and technical advisor

Hello, the tracking number for my order is not valid, number Z4228660237.

Hello, because this number is the number of our carrier, I will send you the collisimo number this morning.

Your collisimo number is as follows:

https://www.laposte.fr/outils/suivre-vos-envois?code=6A27091573336

The statuses are not yet up to date.

Alright. Thank you.

Hello, apparently the package has not been handed over to the post office for delivery. If you could find out what's going on, that would be great. Thank you.

Hello, I will check and send you an email tonight or tomorrow morning.