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Client:
Hello, we recently ordered a pH probe for Sugar Valley hidrolife from you. It is not working. We would like to request a replacement. How can we proceed? Regards, Andrea Malzahn, 66 113 Saarbrücken
Technical Advisor:
Good day, Andrea. We are sorry to hear that you are experiencing issues with your pH probe. You can request a replacement by sending us the details of your order and a photo of the defective part. You can send us this information via email to service@ourcompany.com. We will then organize a replacement for you as soon as possible.
Best regards,
Your technical advisor